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Design Our Twitter Page Contest!

We noticed our Twitter background page was getting kind of stale and we wanted to add some personality to it.  So, we thought we’d give our fans the chance to show their love for Digsby and win something in return. We’re excited to launch the Digsby Twitter Background Contest!  Everyone is encouraged to participate in the contest and submit their entries.  Here are the details:

When can I start?

  • You can start submitting today! The contest will start from November 2nd, 2009 and will end on November 23rd, 2009.

Where do I go to submit?

  • We’re using Twitter Background Gallery to make it easy to vote and view everyone’s submissions. Head on over and start start submitting!
  • Please Note: After submitting your design please keep your original files safe and secure. The winners will need to send the original files to Digsby for use. We will contact the winners with details.

Who gets to choose the winner?

  • Winner will be chosen by the Digsby team (with strong emphasis given to votes)

1st Place.) $100 Amazon Gift Card, Digsby T-Shirt, Stickers, Digsby USB Drive
2nd Place.) $50 Amazon Gift Card, Digsby T-Shirt, Stickers, Digsby USB Drive
3rd Place.) $25 Amazon Gift Card, Digsby T-Shirt, Stickers, Digsby USB Drive

What do I win?

  • 1st Place: $100 Amazon Gift Card, Digsby T-Shirt, Stickers, Digsby USB Drive
  • 2nd Place: $50 Amazon Gift Card, Digsby T-Shirt, Stickers, Digsby USB Drive
  • 3rd Place: $25 Amazon Gift Card, Digsby T-Shirt, Stickers, Digsby USB Drive

Official Rules:

  • To win you must be following @Digsby on Twitter (so we can let you know you’ve won)
  • Submit as many entries as you want
  • All artwork must be original
  • You may use our logo found at the Digsby site  http://www.digsby.com/contact/
  • Digsby team chooses winners (with strong emphasis given to votes)
  • By submitting your design, you release your rights and give Digsby full use of the design
  • We reserve the right to make changes at any time
  • We will contact winners for their original file
  • All entries will be viewable by the public

Things to Keep in Mind:

  • People will be viewing our page in a variety of screen resolutions so having something that fits well across multiple resolutions is a plus.
  • Must be upload-able to Twitter so test it on your twitter profile first.
  • We’ll feature good designs throughout the competition by tweeting them from @digsby.

Help Us Spread the Word!

The more the merrier! Tell your friends, retweet it, post on walls, sing it on the rooftops.  Just make sure to submit.  We’re very excited to show off what our fans can came up with!

Digsby Twitter Background Contest


Widget Maintenance

We are bringing down the widget servers for scheduled maintenance in about 20 minutes.  Total downtime should be less than one hour.  Logging in to Digsby and all other functionality will not be affected.

Update (10/13/09 6:00pm EST): All systems back online.


Build 67 – Twitter! Twitter! Twitter!

When we first launched Digsby, Twitter was not nearly as dynamic as it is today.  It has grown to become more than just a place for you to say what you’re doing.  When you reply to a tweet, you aren’t just commenting on an isolated newsfeed item – you’re participating in an ongoing global conversation.  We feel that most other Twitter clients don’t reflect this in their design.

Today, we are embracing this shift with a completely redesigned Twitter implementation in Digsby that is unlike any Twitter client you’ve seen.  Our goal is to make Twitter feel less like a timeline and more like a conversation.  Highlights include:

  • Single column user interface that doesn’t take up your whole screen
  • Tweets are shown in chronological order so you read the conversation as it happens instead of seeing the tail end first and reading it backwards
  • Digsby keeps track of unread counts but you never have to mark tweets as read. Digsby does it for you automatically
  • Whenever you open the Twitter window, Digsby brings you right where you left off so you can continue reading the conversation without missing a tweet
  • Conquer information overload by filtering groups of users out of the main timeline so it is the most useful view and not the most cluttered
  • Snapshot view of recent tweets is still available in the Infobox along with the added ability to reply and retweet right inline
  • Reply and Retweet right from popup notifications so you can stay on task and stay in the loop
  • Automatic URL shortening when you paste links and automatic photo uploading when you paste pictures or screenshots

We will be showing off the new functionality at DEMOfall09 later today.  You can watch the live demo at 9:50AM PST / 12:50PM EST – http://demo.com/

The rules of DEMO state that we need to make our public debut at the conference.  That means we couldn’t alpha test the Twitter implementation as much as we usually test releases so expect a few bugs. We’ll work diligently over the next couple weeks to iron out all the bumps and make it into the solid product you’ve come to expect!

If you run into any trouble, use Help > Send Bug Report to submit a diagnostic log and include steps on how to consistently reproduce the bug whenever possible.

Let us know what you think in the comments and spread the word!

Update 1 (9/22/2009 9:30pm PST): We are working on fixing a crash that happens on older AMD and Pentium 3 processors.  We’ll push out an auto-update as soon as it is fixed.  Also,  thank you all for the wonderful feedback about usability.  We want to make Digsby the best Twitter client in the world and we’ll start making iterations to tweak the things we got wrong and build on the things we got right!  Keep the feedback coming and please let us know how it feels after using it for a day or so.

Update 2 (9/23/2009 8:30am PST): We are working fixing two login issues.  First, if you are trying to log in with your email address instead of your username that will fail.  If you change it to log in with your username this will bypass the issue.  Second, if you have special characters in your password, it will fail.  Changing your password temporarily while we fix this will bypass the issue.

Update 3 (9/23/2009 2:55pm PST): Thank you to everyone for the wonderful feedback.  We just push the first update to the new Twitter implementation with the following changes:

  • Fixed an issue that caused Digsby to crash for people running old AMD and Pentium 3 processors
  • Fixed a bug that caused users to get “Failed to Connect” when logging in with their email address in stead of their username
  • Fixed a bug that caused users to get “Failed to Connect” if they had special characters in their passwords
  • Brought back some old functionality to the infobox like seeing your most recent tweet and the ability to tweet from it
  • Added ability to hide unread counts in infobox and tray icon so if you don’t use the full featured “IM Window Style” interface, they don’t get in your way (Click “Hide” in the infobox next to the Alerts section)
  • As you scroll down in the infobox it will add more tweets to the end so you can see your entire timeline instead of just 20 items
  • Added “Mark All As Read” and “New Tweet” menu items to the right click menu
  • “Ctrl + C” now works in the “IM Window Style” view
  • Added some contrast to the bottom of the “IM Window Style” interface so the input area where you tweet from becomes more prominent


Digsby Demo Video!

One of the great things about being in an incubator is that we get to work right next door to amazing start-ups.  One of those start-ups happens to be Dumbwaiter Design, a passionate design firm with some serious talent.  They’ve made an incredible 90-second demo video for our homepage that shows off everything Digsby has to offer!

Telling your friends about Digsby is now even easier – you can just show them!  If you like the video, give it a 5-star rating and take a few moments to share it with your friends on Facebook and Twitter.


Speaking of demos…. We will be at the DEMOfall 2009 on Tuesday unveiling a brand new Twitter implementation in Digsby that is unlike any other Twitter client you’ve seen.  If you happen to be attending DEMO, stop by station #48 and say hello.  You can also watch the entire conference live tomorrow at http://www.demo.com.

We want extend a big thank you to Dumbwaiter Design for the hard work they put into this video.  We highly recommend you check them out!


Build 62 – Crystal Clear!

Several months ago, we started testing two unique revenue models to help us keep Digsby free and ad-free for all our users.  We posted a lengthy blog post describing the changes but we want to reiterate some of that information again and share some changes that we will be making in a release later today.

Now that some time has passed since we first implemented these changes, we would also like to take this opportunity to get feedback from our community of users about these revenue models and where we should go from here.


First, we introduced a new installer that shows you several offers during the installation process for other products such as the Yahoo Toolbar and a desktop weather application.  The reason we decided to test this revenue model is because we believe it is better to show you ads once during the installation process than to plaster banner ads all over the product like other IM clients have done (ie: AIM, MSN, Yahoo, ICQ).  We want to do our best to keep Digsby free and ad-free and this is one way we are able to do so.

All the offers shown to you during installation are 100% optional.  You don’t have to install any of the products advertised in the installer and none of them will be downloaded or installed to your computer if you choose not to install them.  For each offer, there is an “Accept” and a “Decline” button.

There is more information about the installer in the original blog post.

Research Module

The second revenue model we started testing is a Grid Computing Module.  There is a lengthy explanation of what grid computing is and how this module works in the original blog post but the basic idea is that Digsby uses some of your computer’s unused CPU power while your computer is completely idle to do computation research for large scale projects that require thousands of computers to complete.

The module turns on after your computer has been completely idle for 5 minutes (no mouse or keyboard movement).  It then turns off the instant you move your mouse or the press a key on the keyboard.  We did this so it would have absolutely no effect on your computer’s performance and only uses processing power while your computer is not being used.  It also runs as a “low priority” process so if any application on your computer asks for CPU power it will always get it before the research module gets it.  On laptops, it uses a much smaller portion of your CPUs overall processing power than it does on desktops.  It will also never turn on if your laptop is running on battery power.

Just like the installer, we have made this module 100% optional.  You can disable it in the main menu by going to “Help > Support Digsby” and disabling the “Help Digsby Conduct Research” option.

Lack of Information

While the installer is quite obvious since you use it to install Digsby, the Research Module is not obvious to new users.  An article describing these revenue models was published yesterday on LifeHacker and most of the people commenting on the article did not know about it since they don’t follow our blog and don’t read the Terms of Service shown in the installer.

We are pushing out a release later today that will include the following changes:

  • We are moving the entire “Support Digsby” section out of the “Help” menu and into the preferences window so the option to enable/disable the research module is easier to find
  • Digsby will show a popup notification telling you about the module with a “Learn More” button which links to a page describing it in detail including instructions for how to enable/disable it.  The popup will be “sticky” so it will not disappear until you click “Learn More” or “Close” to ensure that users don’t accidentally miss it.

We want to make it completely clear to all users so Digsby is not doing anything you don’t want it to do.  The above changes have been on our to do list but the article really opened our eyes about how few people know about this functionality.  Our goal is to create the world’s best IM client and social media tool. The only way to accomplish that goal is with transparency and communication so we can keep working with you to make a better product.

Moving Forward

We are still a young company that is trying to figure out our long term revenue models.  At the end of the day, we need to keep the lights on and pay salaries so we can keep making Digsby even better by bringing new features (and products, ie: mac/linux) to market.  The reason we decided to test these two revenue models is because they would allow us to accomplish this while keeping Digsby free and ad-free.

The more traditional path to take is to place small unintrusive ads in Digsby and offer an ad-free version for a modest price.  While we felt that experimenting with unique revenue models that keep the product ad-free was the better path to take, that might not be how all of you feel.

We would like to take this opportunity to get feedback from all of you about which you would prefer.

Option 1: Continue to show multiple offers in the installer along with the research module

Option 2: Show just one toolbar offer in the installer like other IM clients do and place small unintrusive ads in the product with an ad-free pro version available for a modest price

Option 3: Other – let the creativity flow!


LifeHacker Hive Five!

After launching Digsby into public beta on March 20th of last year, one of the first great pieces of publicity we got came from Lifehacker.  They did an article on the Five Best Instant Messengers (“Hive Five”) less than two weeks after we launched and Digsby made the list!

We were very excited to be featured and even more excited when the article made the front page of Digg the next day!  It created a tremendous amount of awareness and gave us our first big push into the spotlight.  We went from 40,000 users to 70,000 users in just 4 days!


Even though we didn’t win the poll, it was a very impressive showing for a two-week old product with just 40,000 users.  Now that we have over 1 million, let’s show them what we’re made of!

Lifehacker is holding another “Hive Five” competition and you can show your support for Digsby by voting here:



1,000,000 Strong + Affiliate Program Launch

We’re excited to announce that Digsby has passed a major milestone. Over 1 million people now use Digsby to manage over 3 million IM, email, and social network accounts!  We’ve seen tremendous growth since our launch and Digsby has quickly become a leader in the IM market.

It’s all thanks to you, our passionate users! We could not have passed this milestone without you. You’ve been our marketing team from day one and you continue to spread the word about Digsby. To thank you for all your effort and to encourage you to keep spreading the word, we are announcing the Digsby Affiliate Program.

A first in the IM industry, the program will pay you up to $1.00 for every new Digsby user you bring. Affiliates can promote Digsby by placing banners or buttons on their blog or website, or by simply inviting their friends with their affiliate link. Thank you again for all your support. We’ll keep pushing to make Digsby even better and greatly appreciate your help in spreading the word.

To learn learn more about the affiliate program and to sign up, visit:



Database Issues

We are having database issues that are causing some people to get an “Authentication Error” on login.  We’re working to fix the problem right now.

While we are working on the issue, Digsby may start in “Local Mode” and load your preferences from the hard drive. We will post an update here when the issue is resolved.

Update (7/7/09 9:45am): Everything is back to normal. Sorry for the temporary inconvenience.


Mashable – Summer of Social Good

We wanted to spread the word about the Summer of Social Good, which is a charity event that the good folks over at Mashable are organizing.

The Summer of Social Good is the first large scale online charitable campaign to raise funds strictly online through the power of Social Media and the Internet. The goal is to use the power of “Social Influence” via Twitter, Facebook, MySpace, Blogs and other online media to raise an unprecedented amount for The Humane Society, LIVESTRONG, Oxfam America and WWF from June 1st until August 28th, 2009.

Here at Digsby, we’ve always been huge fans of social media and its emerging role in our day-to-day lives. By donating to the Summer of Social Good you can continue to show the positive change that social media has brought to the world.

For more information and to donate, please visit:



Digsby Wins 2009 CNET Webware 100 Award!

We’re proud to announce that we were a winner in this year’s CNET Webware 100 Awards. Over 630,000 votes were cast this year after over 6,000 nominations. Other winners include Twitter, Facebook, YouTube, Flickr, and Hulu.

We want to thank everyone who voted for us.  We’ll keep pushing to make Digsby even better and greatly appreciate your help in spreading the word!

Webware 100


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