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Server Migration

We are migrating the Digsby service to our west coast data center today in preparation for the big move. New account registration will be disabled for part of the day and Digsby may log in as “local mode” during portions of the day as we flip over to the new set of servers.  We’ll keep you posted here and let you know once the migration is complete.

Update 1 (4/25/2011 3:00pm EST): All west coast servers are online and we just flipped all online users over to them. Registration is back online for some people and it will be available to everyone shortly as the DNS changes propagate. We’re working to bring widget creation, password resets, and a couple other small support items online now.

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We’ve Been Tagged!

We’re thrilled to announce that Tagged has acquired Digsby!

The Digsby team will be migrating from the frozen tundras of Rochester to the sunny hills of San Francisco later this month to join our new teammates!

We will continue our mission of making online communication easy and efficient as part of the Tagged team and we’re excited about the opportunity to bring many of our innovations to Tagged’s 100 million users across the world.

What will happen to Digsby?

We will continue to support Digsby as a standalone product while also leveraging our expertise in real time communication to develop exciting new products at Tagged.  We’re still working with the Tagged team to figure out the long-term plans for Digsby.

Is anything going to change?

We are removing all bundled offers shown during installation of Digsby. We hope this will make Digsby a better experience for you and your friends. :)

What about my account information?

All your account information is safe. We have established very strong safeguards to ensure that your account passwords are encrypted in a way which prevents them from being retrieved by anyone including all Digsby (and Tagged) employees. More info on our security page.

Stay tuned as we provide more details on future plans and check out the official press release here.

Thank you for all the support you’ve given us!

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Server Maintanence

We are currently performing server maintenance and some users may have trouble logging in or will start up in “local mode” and resynchronize their preferences once we come back online.  Expected downtime is approximately one hour.  We’ll keep you updated on this blog post.

Update: We’re back online.

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More Server Issues :(

It seems that this weeks server upgrade hasn’t fully solved the login issue we ran in to last week and login is failing for some users right now.  We are working to fix the problem as quickly as possible.

Update (7/29/2010 11:40am EST): We are still working to fix this.  Some people are able to log in or launch in local mode while others are getting stuck so it may take a few restarts.  We apologize for the temporary inconvenience.  We’ll be up and running again as soon as possible.

Update 2 (729/2010 5:00pm EST): The good news is that the server cluster is online and everything is working fine.  During this down time most existing users have been connecting in “local mode” and Digsby will now resynchronize your preferences as it reconnects to our servers.  The bad news it that we aren’t sure why the entire cluster would crash every time we brought it online.  We’ve narrowed the cause down quite a bit but we are still working to figure out the exact cause so we can fix it before this happens again.  Thank you all for your support and we apologize for the temporary inconvenience.

Update 3 (7/30/2010 8:50am EST): We are, unfortunately, having server issues again this morning.  We’re working to fix the problem now and also investigating the underlying cause so we can put a permanent solution in place.  For existing users, Digsby will take about 15-20 seconds to try to log in and then it will launch in local mode (bringing up locally cached account and preference info).  We’ll keep you posted!

Update 4 (7/30/2010 6:30pm EST): Everything has been stable for several hours, which is a good sign! There are some stop gap measures in place which we hope will curtail the issue until a more permanent solution is implemented.

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Scheduled Server Upgrades

We will be doing scheduled server upgrades this Tuesday from 12:00am EST through 6:00am EST. There may be sporadic periods during which account registration will be unavailable and there may very brief periods where login is unavailable. We will keep updating this blog post as we run through the procedure tomorrow night.

Update 1 (7/27/2010 1:40am EST): The coffee is flowing and we are going! The upgrade is in progress right now. User registration and account password resetting is currently disabled.

Update 2 (7/27/2010 5:45am EST): We finished upgrading the database servers. We are now migrating all the login servers to the new database. User registration and account password resetting is still disabled. Login is currently unaffected.

Update 3 (7/27/2010 6:15am EST): We are starting the final phase of the upgrade. Login may be slow or unavailable for the next 20-ish minutes.

Update 4 (7/27/2010 6:50am EST): Everything is coming back online now. Login may be a bit slow for the next few minutes as everyone reconnects but we should be all set unless unexpected issues arise. User registration and password resetting are also back to normal. Thanks for your patience!

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Server Issues

We’re having server issues that are preventing some people from logging in.  We are working on resolving the problems now and will update you as soon as things are back to normal.

Update (1:30pm EST): Everything is back to normal.

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Digsby Donates!

We’re very excited to announce that Digsby crossed another major milestone.  We now have over 2 million users managing more than 5 million accounts and exchanging over 25 million IMs each day using Digsby!  We think that’s pretty amazing.

We couldn’t have done it without you!  Every day we’re amazed at the quality feedback and passionate support you give us.   Thank you!  We want to take this opportunity to give back and show the world what 2 million Digsbies can do.  We’re excited to announce Digsby Donates!

What is Digsby Donates?

Digsby Donates is a small browser plugin that helps support Digsby development and allows us to make a donation on your behalf whenever you shop at one of over 1,800 participating merchants.

How does it work?

After installing the browser plugin, a small bar will appear for 10 seconds whenever you visit a participating merchant’s website letting you know that part of your purchase amount will be donated to charity.

Does it cost me anything?

Not a penny. Each of the participating merchants has an affiliate program that pays Digsby a portion of the purchase amount for encouraging you to complete the transaction.

Who gets the donation?

We couldn’t decide on a single charity so we picked 12 top rated charities to support.  Each month a different charity will get the donation from that month’s affiliate fees.  For example, this month’s donation will go to the American Red Cross to help victims in Haiti.

How can I help?

For more information check out the wiki.  Please help us make the world a better place by downloading Digsby Donates:

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MSN Servers Down

We’re getting reports of users not being able to log in to their MSN accounts.  This is happening in Digsby and in Windows Live Messenger so it looks like their servers are down.  We’ll keep an eye on this and let you know when it looks like service has been restored.

Update 1 (2/16/2010 1:25pm EST): Service appears to have been restored by the folks at Microsoft.

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Better Commenting with Disqus

We moved the blog commenting system over to Disqus to provide a richer user experience.   Major differences you will see are:

  • You can now reply to comments and the replies are threaded making them more like a conversation
  • You can ‘like’ comments
  • You can comment with your Facebook, Twitter, OpenID, Yahoo, or Disqus account to tie them to your real identity
  • All the comments you make on blogs that use Disqus are available in one central place
  • Easily post your comment back to Facebook or Twitter to share it with friends

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Digsby Twitter Background Contest Winners!

With over 200 submissions and hundreds of fan votes, the Digsby Twitter Background contest has ended and we are excited to announce the winners!  Before we do though, we just want to say how amazed we are by the talent of our fans.  It was a very difficult decision.  There were some incredible submissions so we’re highlighting the top 10 on our Spread the Word page along with buttons and banners that you can place on your blog or website to promote Digsby.

Without further ado, here are the winners of the Digsby Twitter Background Contest:

1st place (by @letusdare2think)

1

2nd place (by @wemps)

2

3rd place (by @Jerlyn)

3

The winners will receive Amazon Gift Cards, Digsby T-Shirts and Digsby USB Drives!  We can’t thank you enough for your participation and hard work.  Be sure to keep a look out for more fantastic contests and check out all 10 top picks on the Digsby Spread the Word page!

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