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Progress Report

After getting everyone used to a rapid cycle with new builds every 2-7 days since our beta launch, it has been 6 weeks since we pushed the last update. WTF? Such a slow development cycle is unlike us so we wanted to give you a quick update on what’s going on. I’m sure you are all eager for the new build, as we are! The upcoming release is taking longer to wrap up because it is a pretty major release. Since our public beta launch on March 20th, the #1 complaint we have heard about Digsby is that it uses too much RAM. Our explanation has always been that we released the beta without optimizing and that we would take some time to do it once the major bugs were fixed.

When the last build was pushed we decided that it was time to buckle down and get to work on the optimizations we’ve been promising! The goal was to significantly lowering RAM usage and also to improve the responsiveness of the GUI. Many people have reported that Digsby is taking 70MB – 110MB during normal use. If you leave Digsby running for several days without restarting, the memory leaks caused RAM usage to climb to 150MB+ on some systems. That is completely unacceptable by our standards!

This has been a massive undertaking and we finally have the new version built. We are testing it internally. Because this was such a major change in architecture we introduced some new bugs. We are pushing as fast as we can to fix these so we can get it out to you guys. We don’t have an exact ETA since there is a lot of uncertainty in guessing how long it will take to fix a particular bug and we are still finding new ones. However, rest assured that we are working as hard as we can to finish as quickly as possible!

RAM and performance are not the only things we have been working on. This build also introduces a ton of bug fixes and enhancements. If you have been experiencing a bug, chances are that the upcoming build will fix it. We closed over 100 tickets in our project management system since the last build! As always, we will list all the changes in the Change Log when the update goes live. For those of you who are new to Digsby, it will update the next time you launch it after an update goes live. You don’t need to download or run anything.

On another note, we added a Getting Started guide and a section for FAQ and Common Issues to the documentation wiki to help new users get started. We want to thank you for all your support so far. We will keep pushing to make Digsby even better and greatly appreciate all your feedback and words of encouragement!

  • Sam
    Ive been having a slight problem with it not...opening
    at all, i install and double click and, nothing
    .....?????
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  • omg.. good work, brother
  • omg.. good work, guy
  • well done, bro
  • Jacob Parker
    Why is this update a beta of a beta program?
  • Lenny
    I'm not a "hard-core" user like most people posting here, but I wanted to add that I LOVE Digsby, I tell everyone I know about it and I thought the current version was just fine. :)

    I do dislike the graphic emotes though. Plus, I was amazed that I got an immediate email response to a problem I was having.
  • Class.

    :)
  • @medj + Tim: Or we can just release it for testing.

    http://blog.digsby.com/archive...
  • I can't wait for this new build. I am expecting a lot from it in terms of performance. The only thing I always wished was that I could webcam/voice chat with my msn contacts through digsby.
  • c00ller
    It would be nice if everyone interested in the testing release you're talking could sign up by email now and be notified of its release instead of having to check the blog everyday.
  • robot
    What's taking so long? I have to shut down digsby every night and start it back up in the morning because of mem leaks...
  • djnutz
    lol *twiddling thumbs* until the build comes out. Tired of Pidgin.
  • @n: We are down to just a few crash causing bugs that are blocking the release. We're trying to resolve them as quickly as possible and then we will post the new build on the blog and forums to have some people test it before it is pushed to everyone.

    @Karim: It is much more responsive in the new build.

    @Arc: Offline messages are implemented. If you have issues email bugs@digsby.com. Voice clips will be added in the future as well.

    @lealwai: I think it will only come up when you hit "Ctrl + F"
  • n
    another week.. \--/ an aprox date would be nice so we dont have to check the blog errrr daily.... :)
  • Awesome features, but the chat seems to lag a lot while typing on my system. please fix that. thanks.

    Quad core
    4gb
    gtx 280
    vista 64
  • Arc
    Is offline messages and voice clips underway too?
  • lealwai
    @ Steve

    Regarding the search feature, can you please not add the search box into the window, or at least add it as an optional menu feature. I prefer the buddy list window minimalistic as it is.
  • zuard
    just another idea, but is it maybe possible to show the menu-bar(when hidden) by pressing the alt-button?
  • @Joel: Yes, that is on the to-do list.

    @Indigo + Jen: Yes, images in AIM profiles are not supported yet but we have a ticket in our system to add this.

    @Mike + Andrew: It's hard to give an exact date. We are pushing hard to get the Windows build more stable so we can prep the mac build for launch.

    @Sawan: No plans for a firefox extention. The new build is almost ready. We will ask users to test it shortly before it is pushed to everyone. Keep an eye on the blog.
  • c00ller
    @Joel

    Steve said it is in their to-do list. But right now their to-do list must be massive so I wouldn't count on it coming any time soon, much less any feature-related update. They're concentrating on bugs and performance right now.
  • Joel
    I sorry I don't have time to read through the entire log to see if it has been brought up before, but are there any chances of getting better notification customization so that I can get notified only when certain contacts come online or certain email accounts have new mail?
  • Indigo
    @Jen - I get the same thing. I think it's because images aren't supported yet?
  • Mike
    Also - I read above a mention of iCal. Are there plans to add iCal to Digsby Mac?
  • Mike
    Hey. Not trying to be a pain but all us Mac users are really excited. We want a timeline. Got anything for us?
  • Nick
    Any more info on the MSN http connection method? I still have to keep pidgin and digsby both running, just because I need MSN at work, and digsby doesn't support this feature.
  • Sawan
    There's one more thing I would like to ask. Will there be any official Firefox addon version of Digsby or web app like Meebo and eBuddy?

    I think I did a mistake in the previous comment. Digsby is not just an IM. It is more than that.
  • Sawan
    Hello. I'm a newbie. There's an addon for Windows Live Messenger named Messenger Plus! Live and almost all of my contacts on WLM use it.

    I just want to know if addon community support will be available for the next release of Digsby. This way, I could customize my favorite IM (Digsby) just like we do for Firefox, and make it support Messenger Plus! scripts and codes. And also, you can make Digsby with a minimum of features, which of course will drastically make it very light (and really portable), and let the 'community' write their own 'not really useful' features for you.

    Thanks for replying and sorry for my bad English.

    And btw Steve, how long, approximately, do you think should we wait for the next release from now?
  • Jen
    I'm not sure if this is just me, but on Aim profiles (when you hover over someone's sn and a little profile box on the left displays) it doesn't show the image. It shows a rectangle and then there's a crack in the middle. I'm not talking about the icon but like the Aim profile where you can put in pictures. Sorry if this is confusing... is anyone else having this error (or whatever it should be called) or is it maybe because of the Digsby theme/skin I use?
  • Are you guys going to do more advertising around campus at RIT?

    It was cool to randomly get stickers in our mailboxes and see posters for Digsby around campus. I have a stack of stickers that I got from friends sitting on my dresser still haha
  • andrew
    Hey just something that did not appear in the progress report that i am wondering about how is the mac version coming along? are we looking at a release soon or is that farther down the line?
  • I'm curious as if you guys have had a surge of downloads lately. One of the cast of The Guild/Dr Horrible (Felicia Day) has plugged you guys a couple of times I've noticed lately.

    Keep up the good work, can't wait for the new version. The ram issue was too painful for me to work with at the time, but it looks very promising. Adium might actually have some competition if you guys release a mac client.
  • @Vikingdread - Yes it will!

    @kyleabaker - This was caused by a change in the Hotmail protocol. This is now fixed and will be pushed in the next update. We usually push fixes like this same day but have been trying to wrap up the new build. As for RAM, the leaks have been plugged so you will not see it increase from 75MB to 100MB+ over time. It is now much lower.

    @zuard - We will add Skype in the future

    @MisterMooth - it does automatically reconnect. There is a bug that caused MSN to not reconnect but that is now fixed and will be pushed in the next update

    @Drew - It is pretty high up on the feature list but we are trying to get the bugs/performance resolved first.

    @EMH - Add Facebook as a social network and it will check for notifications and give you a newsfeed.
  • Vikingdread
    Will the next release support MSN over HTTP? I'd like to use Digsby, but for now I have to stick with Pidgin because I cannot connect to MSN behind my company's firewall.
  • Can't wait for the performance updates, but currently I'm having trouble with MSN/Hotmail. From the tray icon it says that I have 1 unread message, but clicking the icon opens the list saying "No previews" so I'm unable to mark read or delete from Digsby now. I rarely use Hotmail anyways, but it is nice when this feature is working properly so that I don't have to log-in manually each time to clean out the junk.

    After just now opening Digsby (about 5 minutes now), it is taking ~75mb...but like you said in the blog post...we are definitely seeing the memory consumption steadily increase. Thanks, and I hope the next build comes soon!
  • I agreed with you
  • zuard
    combined with skype and ical support digsby will be unstoppable
  • MisterMooth
    I would like better "reconnecting" support. I'm on dialup, so I'm always disconnecting from the internet. I would like Digsby to automatically reconnect when I go back online. I know Pidgin does this, so it's definitely possible.
  • fred
    for those of you mentioning copy and pasting conversations -
    just use the past chat browser.

    it's only one (two?) clicks away.
  • Drew
    i realize you have already commented on this but how high a priority is Group Chat? i really love your app however my company uses IMing like crazy, esp group chat. the lack thereof is a huge problem for me and i'd hate to switch back to trillian just for that function.

    other than that i freakin love the work you have done!
  • Inwe Murasaki
    I will love it if Digsby:
    - Allow file send/receive for Google Talk
    - Loads the name I've set in Gmail for my Google Talk contact instead of giving the nickname my contacts set for themselves (it is a pain to rename again in Digsby! Everytime there is a new contact I have to rename both in Digsby and Gmail)
    - Mixi (Japanese SNS) support
    - Tumblr support
  • mpffffhhhh
    its unbelievable how people are impatient :-(

    hey its a free software and developers are working. even when they make holidays (hint hint), its the decision of them, and not the users wish which counts.
    so please patience and never forget: patience is good for karma.

    go digsby, go :-)
    i only start rarely trillian astra (legal!!) to see what changed but since i used digsby, i am falling in love with it ;-)
    great work! and thanks a lot!
  • WOW!!!i have so many messages that this is wat..my 100th message because my mates are like on it..but..thtas not i was going to say....

    i think people should let kids do there own thing on this website and not leting parents controling them.

    your regrads
    benita tonkin
  • EMH
    I think it would be great if it could check for Facebook notifications. As of now I have to check the website for notifications.
  • @dewey - We were planning on doing that actually. We will provide instructions in a blog post and the forums when it is almost ready so you guys can help us find the rest of the bugs before we push it to everyone.

    @Tim - We posted an ETA early on in the redesign but it turned out to be a much larger project than we anticipated. That is we we put up this blog post explaining the lateness and did not provide an ETA in the post.

    @Nick - Right click on the conversation area and hide the formatting bar + actions bar. The "Smooth Separate Lines" conversation theme is also pretty minimalist.

    @Umiss - You can just start typing someone's name. A lot of people don't realize this since it is not obvious so we will add a search box.
  • dewey
    Hey, i got an idea! why don't you release the new version with bugs, but don't make digsby automatically update to it. Just put it on the website. So those of us who are eager for it can have it now, while the rest of us can use the old less buggier version.
  • c00ller
    @Chris

    It's true. This wouldn't be as irritating if there was a more accurate ETA.

    Progress updates are nice, and we're grateful for this post. But with all do respect, please--for the sake of us who take your word for it and check regularly--don't post an ETA unless it is an honest and accurate one.
  • chris jackson
    @Randy

    thank you for your post, did you amuse yourself?

    ....im glad you did with someone. ;)


    i certainly do not keep clicking refresh and checking this blog, i just find it stupid to mention a version that is soooo down the pipeline, and give comments like soon, and next week etc when it clearly isnt.

    im only waiting for this release, due to the ram usage problem, and im waiting... because my system is in dire need for an image-backup, and i just have to keep putting it off, waiting...


    --
    chris
  • zuard
    i don't know if it's skin based but is it possible to have a send button in de conversation windows?
  • Nick
    Can we please add a new, slimmer chat interface? The current ones are very bloated and take up too much space.
  • @Steve

    I believe it happens in Vista if you don't have windows aero enabled? I only noticed it really after a fresh install of vista, and I believe before I ran the windows experience index (which enables aero).

    Try a fresh install of vista, followed by digsby, without running the windows experience index... or try running it without the vid card drivers installed or vice versa.
  • Randy
    @chris jackson, perhaps you need to find something else to do if you are bored of hitting the refresh button on the download page ;-) Digsby is a communication client, Your life should not revolve around the next release of Digsby lol
  • raddy
    Hi Steve

    Can we expect a release in July end or in August first week?
  • Hey! I'm new to digsby and I really like it! It has tons of functions making thing so much easy for one. However, I miss that one cannot search in the contact list, as it might be difficult when there is lots of them :)

    Otherwise really well made client!
  • shai
    I can't seem to find any information on how Digsby is going to create any revenue, will it become a charged service at some point?
  • @chris jackson - the reason we did is because users have gotten accustomed to new versions on a weekly basis. A lot of people were inquiring because it had been weeks without a new release and that is very unlike us. The reason we posted this is to let everyone know why it was taking so much longer and what we have in store. We like to keep everyone in the loop.
  • chris jackson
    i strongly disagree,

    ive been waiting and checking for this release for ages now, and im getting quite bored.

    digsby should not have even mentioned this version and that it would be 'soon' if it wasnt going to be.... which is the case.
  • @Hagata: I don't think setting a deadline would be a good idea, I'd rather they release the build when they're sure it's up to their standards.

    @Steve: Loving Digsby so far. Some thoughts:
    - I see the memory leaks, but for me it isn't so much of an issue.
    - Love the fact that you keep a blog. From a user's POV it's really reassuring to hear from the developers rather than waiting for a new version to suddenly pop up.
    - There is only one feature missing that keeps me from closing Firefox, and that's Google Reader integration. I don't think making Digsby a full RSS reader/manager is a good idea, at least for the moment, but a notifier (just number of unread elements and perhaps a list of the titles) would be very very welcome. I remember reading that there is no official API, though, so that might be a bit hard.

    Keep it up!
  • Hagata
    @Steve: How close? :D ;) End of the week? ;)
  • @Indigo - thanks! I can't believe it went unnoticed this long :)

    @Operator - we're getting very close.

    @timmbo - exactly. 2 months isn't bad :)

    @Bradleycorn - really? We'll keep an eye out to make sure there aren't any bugs in the comments portion of the blog.

    @EMH - Both good suggestions. If you have any more shoot us an email at features@digsby.com

    @shai - Make sure you aren't hitting the "Enter" key when asked "Are you sure?" - that defaults to "No"

    @Indigo - We will add per-character formatting in the future. We had some bugs with it and launched with only per-message formatting.

    @Allan - Certainly. Copy + paste in the IM window isn't that great right now.
  • Indigo
    I just thought I'd let you know that "reconnect" is spelled wrong in Preferences > General & Profile under General Options. It says "If connection to IM service is lost, automatically attempt to reconnnect." :)
  • Operator
    @ rainer: Talking about pirated version in a public place isn't very clever, is it? ;)

    If you don't want to pay for Trillian, then use another free instant messenger, like Digsby (which you use now), Miranda IM, Pidgin, QIP and so on.


    @ Digsby Developers: Please hurry up with the new update! Sorry for rushing you, but I can't wait any longer. But see it this way: This means only that I am really, really interested in your software! I used Miranda IM for years now, but since I've tried Digsby, I don't use it anymore, even though it has some things that Miranda can do better. Keep it up!
  • rainer
    haven't started up my pirated version of trillian astra ever since i started up digsby for the first time. awesome app! keep up the great work!
  • timmbo
    doing a complete overhaul and recode the core isn't fast and easy. trillian took 6+ months.
  • Bradleycorn
    My comment got deleted?
  • EMH
    hey i just have a few suggestions.

    1. Make the new message notification more noticeable in the chat window. Instead of just changing the text color maybe change the icon to a "New Message" icon, maybe similar to Adium for Mac?

    2. In the settings allow the tabs to be moved to the sides or the bottom.
  • shai
    deleting contacts in hotmail doesnt work, had to sign into windows live messenger to delete contact then back into digsby, guess what, contact was still in online list when i got back to digsby!

    16 days since last blog update!
  • Chris Jackson
    yep, what happened to 'a week or so' ?

    isnt it over a month now?

    getting tired of waiting and checking this blog, HOPING for some information to a release.

    the ram usage is the only thing that i need this new release for, as at the moment.... sometimes, mine goes higher than 100mb, and im kinda hoping for 10-20mb at the most for an IM program.
  • Heh, I'm excited for the new build as it means it's getting ever closer to the point where you'll be able to add IRC Support, and I can finally stop using X-Chat2. ;P (Not that I don't <3 X-Chat2, but if I can limit the amount of programs I have running, all the better eh? ;P ) Congrats on the Awesome app, and thanks guys for putting so much work into it. :D
  • Jo
    Would it be possible to view and add images in AIM profiles?
    Also, can you stop Digsby from changing my settings in firefox?!
  • Azzy
    @Tim, me too.
  • c00ller
    @Spyros.G

    I've been checking this blog every day for the past month in hopes that it would be nearing the end of the "a week or so" time frame. :(
  • Indigo
    Oh PS, Skype is good too :D
  • Indigo
    I'm loving Digsby :)

    A few things though - I like the idea of portability and a lower CPU usage. Also, when I try to edit my AIM profile, how come I'm only allowed to use one font size and one font type? It'd be nice it was editable like it is on AIM. And is it possible to send folders and not just individual files?

    This is a great program!
  • Spyros.G
    I'm checking this blog about 10 times a day for an update to be posted...Oh come on! stop teasing us and give us an update already!
  • Evil Amoeba
    It's nice to see progress updates. Keep up the good work; really looking forward to reduced RAM usage. (And group chat?) :)
  • zuard
    is there a way to check for updates inside the preferences dialogue box?
  • Allan
    I'm looking forward to these performance fixes!

    On a side note, is it possible for copying conversations on the Smooth Operator skin to be a little nicer? Timestamps get their own line, which makes it difficult to read. At the very least, put timestamps on the same line as text, or don't even copy that entire column.
  • As soon as possible. We are pushing to get the rest of the bugs fixed so we can release. We are as eager as you are :)
  • Hey there !
    Thanks for the product ! Thanks for the support !

    If you need some beta testers ;) I'm willing to do it !

    Digsby rocks !

    Ant1 ;)
  • Azzy
    wot. emeel.
  • Hi, great app :)
    Like others I'm on win2k and I'd like to see solved the update problem though.
    And any chance of adding Yahoo Music/Tumblr support & Y-messenger like features?
    I can wait, though - you're already doing a GREAT work :)
  • Danny
    yes when?! ram usage is killing my computer at work :(
  • emilime
    When?!?
  • Azzy
    When?!
  • n
    new version..? when?
  • @qial - it should just work. If you have trouble email bugs@digsby.com
  • qial
    Is there some proper support for aim blast that I'm missing? Would really like a better interface for it
  • *aidee;
    Mac support FTW!!!
    Pleeeeaaase work on it. I'm dying to use Digsby.
  • jahk
    Tabs on the bottom as an option please :)
  • Nick
    An update like this would be much appreciated. I always am annoyed when the IM windows takes 4-8 seconds to pop up on a quad core setup.
  • shai
    I think its time for an update, even if its not software, a new blog post is in place just to make sure our RSS feeds are still working ;)
  • Enrique
    Thanks for the info. One other recommendation though, could you make an app for both windows mobile and the iphone?
  • gerry
    I would like to see sametime support as well!
  • timmbo
    Trillian just released an irc plugin for astra and added facebook integration. I hope you have some more surprises guys to show them up!
  • Vaklev
    Hello I would like to know where Sametime support is in the development cycle? It seems this is is a very popular protocol, why have we not seen it included yet? Thanks you.
  • @Alexis - We do that :) If you go idle, you will see popups you missed when you move your mouse for email and social network updates.
  • Great work guys, even the current version is so good that I haven't even considered going back to all the rest of the IM clients that I used to run.

    My personal request would be an option to have my profile picture show up on the main window, along with my name. I like to see what other people see and when I used Windows Live Messenger I would regularly switch through pictures.

    The other thing would be postponing notifications (at least the email ones) when I'm AFK. Google Talk does that, and shows them all as soon as I come back and shake the mouse. It's pretty simple but amazingly useful as it means you won't miss anything and you're back in the loop immediately after a break.

    Again, thank you guys. I would gladly pay for this client.
  • @Patrick - If you click Help > About Digsby it will tell you what release you are running. Digsby will automatically update when a new release is pushed. As for language, we will be releasing international versions in the near future.
  • Patrick (from germany)
    Why Digsby has no Update Function?
    Why I can't see if there is an Update for Digsby, the Downloads on the Website hase no Build-ID and no Version-Number.
    Why Digsby only speak English, why no French, Spanish, German?
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