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digsby

AIM Servers are Down

The AIM login servers are down. This is system wide and you will not be able to log in with AIM 5.9, AIM in Gmail, Digsby, or other third party IM clients. AIM 6+ connects to a different set of servers and connectivity seems to be more reliable if you need a temporary solution. We will post an update here once service is restored.

Update: It looks like the AIM servers are back online.

Update 2: AIM servers are down again as of June 19th, 11:00am EST

Update 3: It looks like AIM servers are back online as of June 19th, 11:20am EST

  • Mike
    Please dont tell me you are going to ditch Digsby because of an AIM icon...
  • paul
    Is it me, or I can't have my AIM buddy icon. I can see others, but not mine.

    Digsby is great and all but if I can't find a way how to have my buddy icon on AIM, then I think I should mind as well switch back to Pidgin :\
  • @Kirby - I know. It ended up taking longer than we originally planned. We found a lot of places to optimize and a lot of memory leaks. The largest part was a major change in the architecture and the bugs which resulted from it are what we are working on now.

    I know how you feel. We also got used to weekly builds and will get back to a quicker cycle after this build. It will be worth the wait though. :)

    @Lance - Good call!
  • Lance
    Keep it up guys. Recoding takes way to long. Maybe you should pop a blog note saying what you did to relieve the eager beavers? Can't wait guys.
  • @Steve - You said that almost a month ago too. :D
  • @Tim - Glad to hear the excitement. It's hard to give an exact date because we are still discovering bugs in the new build and we don't want to push a half-finished product. We are trying to push it out as quickly as possible. If I was to take a guess, in about a week.
  • Tim
    OK, enough of this "coming soon" nonsense which you guys have been saying for the past month or so. Can we PLEASE get an ETA? I don't mean to sound impatient but I am a huge fan of Digsby and am seriously excited about this update!
  • @Ganesh - Yes. Preference > Accounts. By default, it is set to buddy list and icon try. You can change to just be in the icon tray.

    @Mike + Sajan - We started using it internally. This build is a major change in the architecture so it resulted in a few new bugs. We are working on them now and will push the build as soon as possible. It will certainly be more than just a lil decrease in RAM usage :)
  • Ganesh
    Is there a way to hide the emails and social networks being displayed in the buddy list? or at least minimize it fully to maximize buddy list screen estate? When having about 5-6 accounts, half my buddy list is unusable.
  • Azzy
    Mike, apparently it'll be a significant decrease. I think Steve's said that before.
  • Mike
    i really hope this past month and something of zero updates result in more than just a lil decrease in RAM usage
  • Sajan Parikh
    Hey guys...I'm a huge fan of digsby. I was kind of used to the whole bajillion updates a day thing.

    Things kind of slowed down the past couple weeks...

    Looking forward to next update, :).
  • Codyp
    Wow reading jasons post, some people think the world revolve around them. Its not like you suggest a feature and then bam we'll put it in there. Some people are really rude.
  • That still doesn't take away from the fact that it takes 5 minutes to do, man. It's not complicated. Do you know exactly how many people use Trillian JUST BECAUSE you don't have this option yet? I think you'll be surprised once you add it.
  • @Jason - We have a long todo list and we are trying to focus on what has been requested most. Right now that is lowering the RAM usage and improving performance. If we said that we will add the feature that means it went from the "New Ideas" bucket into the Triage to be given a priority. Sorry that it isn't there yet.

    @Shai - Yes. They changed the Hotmail protocol slightly but we have fixed the issue. It will be pushed in the next update. We typically push fixes like this on the same day but we are really trying to focus on wrapping up the optimizations.

    @Thrik - We can confirm/deny that it is an error on their side. Email bugs@digsby.com letting us know what the newsfeed error is.
  • Hi, I've been suggesting for like 4 months now the feature where a new IM appears in the system trey rather than on the toolbar. I asked 4 months ago, and I was ignored, I asked two months after that I was brushed off, but not totally ignored. The very last time I asked (a month ago), you said you were close to implementing it, and I keep hoping with every update that you will add the feature, but I keep getting my hopes shot down every time. This is very, very simple coding to add to a program. It takes 5 minutes. If you need a routine in whatever language you program in to minimize windows to the system trey, I will be more than happy to find one for you. Point being, can we finally address this issue. This is the only reason I use Trillian over Digsby: it's THAT important. Some people like to use aim,yahoo, etc at work and with bosses over our shoulder, theres no reason for you not to have already included that feature.
  • Shai
    any reason why hotmail stopped showing the actual mails in the tray? I see 1 email but no preview is available anymore (couple of days already)
  • leni
    basicly are the same as other online site

    so, no big different

    regards
    lk
  • Thrik
    You were right about bug#1 :) I had just assumed what I did because I still showed up as available on my own buddy list (when in reality I was indeed invisible to others).

    Also, about bug#2, that was been me ever since I started using Digsby, and that been ever since you guys went public. But if it's an error on their side, I assume there's not much you can do about that :)
  • @Thrik - Unable to reproduce bug 1 and we have no other reports of this. You may appear online to yourself but you will appear offline to buddies. Ask someone on your buddy list to confirm this. As for bug #2 it is a bug on their servers. The notification system sometimes falls out of sync with the state of the website but it should clear up within a couple days.
  • Thrik
    Also, I have two bugs to report. Both of these have been reproducible, since they've followed me beyond an entire system reformat :)

    1) AIM can only sign on as invisible. If one tries to go invisible in the midst of a session, it simply will not work. While it's easy enough to work around this (simply sign off AIM and log back in as invisible), it's still a little annoying.

    2) This might just be me and my account, but this too has reoccurred after I reformatted my system. The Facebook notifier always says that I have a new event request, despite there not being one. I've been on my events page multiple times, and there is nothing there at all.
  • @Alara Moonrunner - We will work on the linux release as soon as we launch the mac version

    @kurlylox - that is a person visiting your widget ;)

    @Getreignedon - agreed
  • Alara Moonrunner
    Any idea when the linux version for Digsby is going to be released on the website?
  • DeX
    @TimTom

    When it's ready ;)
  • TimTom
    Any release date for the next version?

    I can't wait :)
  • kurlylox
    On my contact list I have this guest with a bunch of numbers after it and than a world instead of the yahoo face when you put your mouse over it

    Who is that, I tried to say something to it/them but no response, anybody know what thats about
  • Codyp
    yeah I agree with the above guy... I dont understand why its not.
    Though password protection would also be a neat feature.
  • Getreignedon
    Can i make a suggestion... Can you let us copy and paste from the 'View Past Chats' window!

    That would be extremely helpful thank you
  • Gah, I don't care. Where's my IRC!!? T_T
    ..*ahem* sorry..
  • @Kid Arez - There is always the chance that one of the protocols change and that breaks Digsby (and other multi-protocol clients). We announce it here so people know it is a server-side issue with the service itself.
  • Um, why are these updates neccasary? Digsby has nothing to do with the servers being down so why announce it when they do go down?

    There should only be one update saying that if Digsby fails to connect that Digsby can connect fine and if it doesn't, it's a server problem.

    I could be mis-understanding how Multi-protocol IM Clients work.
  • @Deomnhawk - All is well here and no other reports. If it continues use Help > Send Bug Report.
  • Demonhawk
    I seem to be having issues connecting today as well. I believe servers might be down again.
  • Danny
    Digsby won't let me stay on AIM for more than 2 minutes with my primary screen name with over 250 contacts...but with my other screen name with like 10 contacts it keeps me on fine.
  • mike
    my aim is down on my mobile today...anyone else having the same issues?
  • Char-Lee Wiebe
    i'm getting upset here. it says my email and/or login name (Char) are being used. it allowed digsby to load onto my computer occupying precious space i got second hand (cant afford shit or cas) and now i see no help buttons to contact anyone to help me on this matter. this is just as f#$%ed up as facebook (whick is why i joined "The tyranny of the Faceless Facebook Customer Service Staff." I am sick of shit not working and the necessary help tools being unavailable. I did want to give this thing a chance/try, but if i do not hear back in 1 week's time (Monday June 30, 2008), i will delete this if i cannot use it. not unreasonable. just dont want to slow down an already slow computer with something that's not working in the first place. thanks boiz.
  • Jason
    Seems to be... I can't connect @ 12:40a EST
  • Amber S
    Hey, just wondering...is it just me, or is AIM down again?
  • Thrik
    So is D-Day approaching?

    I check back here every day in case there's an update... despite logically knowing that my autoupdater's gonna catch it anyways. :)
  • Chris
    Why is there a Digby when we already have Pidgin? o.O
  • shortarabguy
    Back up for now!
  • @Max - same here. We updated the post
  • Max
    just connected - i think they're back up.
  • Jason
    Hi Edgar!
  • Ben
    I really appreciate the announcement letting us know what's up. I got a virus that has caused my laptop's Internet connection to do some weird things and was thinking this might be a part of it. Keep up the good work.
  • We noticed this too, I referenced your article on my latest comment - http://www.vizioninteractive.com/aim-come-back-and-play/
  • Chris
    Are the servers still down? I connected fine this morning (730MST) but lost connection to my accounts around 850. Digsby just keeps trying to reconnect....
  • Down again as of 11am this morning - we will keep you posted here.
  • TJ Benscoter
    yeah ditto on the above post have had problems with pidgin as well.
  • Caleb
    David I am having the same problem with pidgin also. I was talking to my boss when it happened
  • David C. Taylor
    They appear to be down for me this morning. I keep losing my connection. It was up for a few minutes earlier.
  • elton
    same here
  • @Azlan Raj - Look OK here. Email bugs@digsby.com for support.
  • Are the servers down again, I'm having trouble logging on?
  • luljeta gerxhaliu
    olaaaaaaaaaaaaaaa
  • Hopefully it stays up...
  • elton
    looks like it's up now
  • I figured it was AOL's servers but kudos to you for announcing this and informing everyone what was actually happening.
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