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digsby

Build 27 – Making Your Monday a Little Brighter

April 21, 2008 @ 11:51 am EST · Filed under Releases

We just pushed an update (Build 27, r14343 r14361) that introduces several critical bug fixes and optimizations. We are working on some very promising projects that will lower Digsby’s RAM usage and greatly improve user interface responsiveness. These are not quite ready to be pushed yet but we had a few important bug fixes that we wanted to push out to everyone. As always, you can read the entire list of new features, bug fixes, and enhancements on our Change Log. Notable changes:

  • Proxy Improvements: You will now be able to get auto-updates and use web services such as Hotmail, Yahoo Mail, Facebook, etc. over proxies that block the CONNECT method (ie: SQUID). Those of you who have been affected by this will need to download and run the installer here.
  • CPU Spike Fix: We fixed a critical bug that was causing the CPU to climb to 100% (or 50% of you have a dual core processor). A few bugs that may cause this side effect still remain but we are working on them right now.
  • Twitter Fixes: Finally fixed the bug that caused Twitter popups to continuously appear for some users. We also optimized the Twitter update sequence so the 2-3 second freezes should no longer happen.

We are splitting our time between finishing up the RAM optimizations and knocking out bugs. We will have the optimizations wrapped up and pushed out as a single build very soon. We will also have HTTP login support for MSN soon so those of you who use it at work behind a restrictive proxy can log in. Thank you for all the feedback and enjoy the new build. If you experience any bugs please email us at bugs@digsby.com.

Update: The HTTP proxy fix resulted in a new bug that affected some SOCKS proxy users. We just a fix for this issue (5:45pm) and proxy support should be back to normal. Those who are affected by the bug may need to run the installer on our website since the bug affected the auto-update system. Sorry for the temporary inconvenience.

  • where can i get to mai web site pls help
  • Mio
    I don't want to see this anymore and I can't find it to unistall it , where is it?
  • elsayed
    good 4 u i am to want know u
  • I am a mac user so, A) when can i expect digsby, which looks incredible? and B) will it have video chatting?
  • the memory usage heaps up to 110MB by having yahoo, msn, icq, gmail and facebook enabled. no fancy deco or additional stuff installed.

    on official client, msn live msgr only 5MB, yahoo msgr vista beta 50mb, gmail chat client less than 10mb.

    hope this give some directions for future better release.

    compliments for hooking social network and chat client into 1. great idea!
  • Nat
    Oh, nevermind. I just read in the latest blog posting that a build is coming soon. Thanks!
  • Nat
    Are there any updates on the proxy fix? I was told that there would be a fix on yesterday to resolve the new issues from the latest build.
  • fresh builds are slowing down. :( it's been 7 days! we like to see the progress, big or small! feed the hungry! we want those optimizations! haha
  • Sean
    Loving this program so far, great job! :)

    One little thing, when I "x" out of a window then IM that person again, sometimes it will pick up from where it left off (save the chat) other times it won't.
  • Danilux
    I can't log in in MSN :(
  • Ram
    'Yahoo Mail' doesnt work - Y!IM works.
  • con
    Hey guys,
    I really want Facebook chat. Don't know if it is possible yet, but I really want it.
  • I just reinstalled using the link above, and Yahoo email still says failed to connect although I connect to Yahoo IM without problem.

    I wonder if these problems are because of the changes made to Yahoo mail? They made several changes to my mail interface.
  • Great product guys, like the new auto-update, but some of my MSN contacts cannot see me as online when I clearly am, as others can see my status correctly. Sort this out and I'm there!
  • joggs
    Yes, the Failed to connect for the mail accounds is still there when using a socks5 proxy
  • getreignedon
    and i redownloaded
  • getreignedon
    Im still getting problems with my email app.
  • Hey guys, I've been using Digsby ever since the early beta days and I love it.

    Just to update you that Facebook released chat. Hopefully you'll have access to the API to implement it...

    Good job anyways!
  • i have updated and then my connection is lost. i reinstalled 10 minutes ago, but nothing changed my connectivity. it is still lost connection. please, fix this bug.
  • tariq
    thanks for the great product

    can you allow entire url's to be listed in somebodys info.. when i mouse over someones name or go to the info box of their IM most links are cut short like www.youtube.com/watch=...

    actually, i cant even copy/paste the info shown to post it into this log (or a browser)
  • LudoMC
    After the connection problems, and reinstalling, it now works fine.
    As said before, support is good here and reinstalling on an already existing installation works pretty well.
  • Nostoc
    Facebook just implemented it's new IM messaging, this is something that just have to be in digsby!
  • steinfeld
    Hooray, today I was stuck in the Digsby-needs-to-restart loop, but now with the latest installer everything is OK. Thanks a lot Steve and everybody in the staff :-)
  • @Nat - it should be fine now. There was a problem with the host that stores the auto-update files. If you are still having trouble, download and run the latest installer on the website. You should be able to log in just fine. If it does not work email bugs@digsby.com.
  • Nat
    I'm having the same problems as stud_muffler still. I submitted a bug report. Can anyone advise on how to downgrade to the original version that worked?
  • stud_muffler
    Re-downloaded and installed new build 14361 to have same problem: no mail (connection failed) gtalk working. Had to reinstall back to 14192.

    Win XP SP2
    HTTP Proxy probably povered by Microsoft ISA with Websense.

    will wait for a fix.

    B-)
  • @All who have a failed to connect problem - try reinstalling and if that does not solve it send an email to bugs@digsby.com and we will figure out what went wrong with the auto-update. We are still ironing out a few issues with the new auto-update system that seem to affect only a tiny fraction of users.
  • Lucy
    It keeps updating again, and again, and again...
  • gushil
    installed it, but not all online contacts displayed (in my case yahoo contact). using newest version with autoupdate successfully installed.
  • Benji
    I seem to continually not connect to gtalk on the first attempt. After I reconnect manually it is just fine. Updated without a problem I love this im and I've used them all across linux, osx, and windoze.
  • Miguel
    Well, I re-download Digsby, installed it. It went trough the update and now works!
  • Interesting... Just today I noticed that my Twitter icon in the task bar was gone (had worked fine after update).

    Go to preferences and it says no twitter in social networks. Try to add it and it simply doesn't do anything (That is: It doesn't even add it to my social networks list)

    Any ideas. BTW You guys do a great job
  • jdbnyc
    updated Digby & it would not open - gave microsoft error

    reloaded program and it updated itself

    running build 14361

    yahoo failed to connect
  • Miguel
    I have the same "failed to Connect" problem... Hope they fix it quick.
  • Sean
    After todays update, yahoo email is now failing to connect, however yahoo IM is working!
  • I am having the exact same problem as Dave Robinson
  • I had to reboot my computer earlier today, and when it restarted Digsby did an update. As soon as the update had finished I tried to connect and couldn't. I kept getting "failed to connect." I re-downloaded the client and tried reinstalling over top of the existing copy and it still failed to connect. I then uninstalled Digsby and reinstalled it to the default directory. Still the saem problem. I'm stuck on the Digsby login screen so I can't give any details of the build, but it's whatever version was available for download on 4/22/08.

    I hope this can be fixed very soon as it is extremely annoying to run three programs for less connectivity.
  • Patrick
    One minor problem that seems to come and go...
    Ever since I turned it off for a day or two last week (needed the peace and quiet), my automatic connection to GTalk has seemed sporadic.

    I made 100% sure it was set to automatically connect, but it hasn't seemed to quite stick. It's doing it now, so who knows exactly.
  • Patrick
    I've been a little annoyed with my connection problems today, but I have to say - The overall support here is good and the re-install process really is OK.

    It's a bit annoying, but it's OK.
    Now to see if that last re-install fixed things.

    Yay! My internets are back. (Digsby is working since that last re-install.)
  • @tryzub

    The bug reports and details we get from each case are helpful but sometimes there is no quicker fix for the end user than to reinstall. However, we take all the reports into consideration and try to fix the issues as best we can for the next update.

    Sorry about the lack of response at bugs@digsby, Steve is out of the office today and I seem to not have the password to the account ;-p .
  • tryzub
    I not only posted here, but sent an email to http://mailhide.recaptcha.net/d?k=01ulcORSdhktk9IFmodEGVeQ==&c=Rtb2MrqAp0wAj_qAiND5lA== in an effort to help as a beta tester. However, I couldn't wait any longer for a response so I downloaded and reinstalled, which "fixed" the issue.

    The long reinstall process is killing me, guys. I think many of us feel the same way. It seems that your fixes are consistently "just reinstall". Is there really any value in specific feedback? Maybe we should just say, "Hey, had an issue but the reinstall fixed it." ;)
  • Jan
    @ Mike

    Thanks, reinstalling it fixed the "Failed to Connect" problem. Great program, I love your guys' support with us with every update. Keep up the good work!!!
  • Sinestro
    I'm really chafing at the inability to italicize only part of a single IM line. Otherwise, Digsby is working perfectly for me. Thanks of all your hard work, guys.
  • Nat
    Unfortunately, I'm still having connection issues. I submitted a bug report.
  • Brian
    Having Failed to Connect problems after update earlier. I've re-installed 3 times and problem is still happening.
  • After today's update, Digsby continually fails to connect. No way to tell what version number is.
    thanks,
    james
  • @Nathan

    We do as much testing as we can but it's strange for proxies and firewall issues, as our connection is not limited in any way. It's easy for something to slip by not using proxies when it should be. Right now I'm working on getting a "real-world" configuration for our proxy and a restrictive firewall in place so the testing can be more thorough ;-)
  • Boz
    This is the danger of PUSHING updates without notification. Is there an option to turn this off? Please be more careful in the future... Ok, off I go to reinstall Digsy. Great product BTW
  • @Mike

    Reinstall worked. <3 digsby
  • Nathan
    @Mike

    Thanks for the fix. It would be great if new builds/changes were tested before being pushed out. :)
  • Doc
    Hi there,
    I had the same problem connecting. Re-installing solved the problem though. Thanks.

    BTW, I don't if this was only on my computer. But reinstalling did go to the standard folder c:\program files instead of chosing the folder where the previous version was installed. Would be great if the program would check of previous version and install them over.

    Thanks again for the quick fix and this great messenger.
    Doc
  • Greg R
    on a side note, digsby won 4 out of 6 in the best IM contest (and one they didn't compete in, the messenger for mac) CONGRATULATIONS TO DIGSBY!!!
  • @All having trouble connecting - quick fix this morning led to trouble. My apologies =(
    A reinstall should fix it: http://update.digsby.com/digsby_setup.exe
  • LudoMC
    Repetitive "Failed to connet" errors.
    Don't even know if it updated or not (too bad you don't have the build number in the exe file properties).
    Will try later, perhaps a server problem on your side.
  • Gave me the error telling me to reinstall or rename digsby.clone to digsby.exe. I did and it worked fine and now I got the latest build.

    No big deal, but a little annoying.
    'dows XP sp3

    Looking forward to the optimization!
  • Kyanges
    """whats wrong, dont have the guts to leave my comments up?

    Your software update hijacked my homepage, you lost a client.

    Dont install digsby"""




    That's an option you can opt out of with a single click, during the install.
  • tryzub
    WinXP Pro SP2

    Digsby updated, but upon restart got:

    Error Code 2 (title)
    Critical error in backing up Digsby.exe. Exiting.
    The system cannot find the file specified.

    A couple of updates ago I got the Error Code 2 and advising me to rename "clone", but no suggestion to rename this time.

    I've got a Digsby.exe (Product = 14192) and Digsby.exe.updateback (only 6k).
  • Nat
    Since downloading the new build, the only protocol that works is AIM. I am behind an http proxy. I tried this on multiple machines to see if it was the machine or the IM client; unfortunately it is Digsby.
  • Nat
    Everything was working fine with the previous build, but now only AIM works behind my proxy at work after I downloaded the new build. I tried it on multiple machines to make sure it was the client and not the machine. Unfortunately, it is Digsby.
  • stud_muffler
    After installing this build all email checkers stopped to work. I'm behind an Enterprise proxy. Had to rollback to v.26.
    BTW, every previous build fail to connect to anything (IM and mail) except gtalk and gmail. Hope you'll fix it soon.

    B-)
  • Marco1965
    From the update I can't connect to msn .
    I succeed in Digsby login but then the authenticating with msn server fails
  • joggs
    Digsby still cannot connect to gmail and hotmail, even though I've restarted and reinstalled.
    I'm behind a socks5 proxy.
  • Hello,

    Digsby updated on my home computer (Vista Home Premium 32b) but when the updated was completed I opened a chat window and the app freezed. Now whenever I try to open the app I gen an error message box saying Windows cannot access the specified device path, or file....
    On my work computer (Vista Business 32b) I installed Disgsby for the first time and everything seemed to work fine until I tried to open a new chat window. Then the program freezed and again I cannot open the app anymore.
    The previous version worked fine.
  • Gothy
    Thank you guys! This is what i've been dreaming of!
    A normal IM client finally.
    Event in beta stage it's the best.

    I've only 2 wishes - make it a bit more faster and a linux version, that's all :)
    Thanks again!
  • emilime
    with the installer downloaded right now I'm able to connect to Facebook, gtalk & myspace, Twitter doesn't work (not worked with the previous build) and gmail does not work anymore (worked with the previous build!)
    I'm behind squid/2.5
  • Sunny
    Nice Job. The Auto-update Worked Perfectly.
  • David
    Yeah, the reconnecting bug seems to be fixed.
  • James
    Update went flawlessly. Good job. :D
  • Rob George
    Digsby gave an error after installing the update (Error Code 2, telling me to rename digsby.clone to .exe or reinstall). I downloaded digsby from the webpage, ran the installer, and now it is running fine.
    Vista Ultimate 64bit SP1
  • Peter
    when are you guys going to support facebook chat? :)

    i know, i know, they aren't playing nice with 3rd party software right now. but the would go perfectly with your other social networking features. i would go from being a digsby lover to being a digsby fanatic :)
  • kurt
    whats wrong, dont have the guts to leave my comments up?

    Your software update hijacked my homepage, you lost a client.

    Dont install digsby
  • Crashed when start Digsby updater, and pop up my Visual Studio 2008 debugger. Now force to manually download latest Digsby build from your web site and install.
  • Anna
    hello. I just sent you a bug report. I just thought that I would let you know that the "reconnect in %s" has not been fixed. It now says "failed to connect" and never reconnects. I don't know if I am the only one with this problem.
  • @all - SOCKS proxy support is fixed (if you were affected you may need to download the installer since auto-update was affected).
  • @Warren - We changed the way proxies are handled for some web requests and it seems to be causing trouble with SOCKS proxies. I'm working on a fix right now and we should have an update out soon.
  • Koselara
    In case it happens to anyone else... After updating Digsby, I restarted it, but got the "Digsby needs to restart" when it tried to sign on. Shutting it down and starting it again didn't help, neither did reinstalling it, or restarting it yet again. Like somebody above me mentioned, though, logging out of XP and back in again fixed it. :)
  • Warren
    After this update my yahoo no longer connects. I connect through a proxy at work.
  • @mebrelith - part of the update probably just failed to download. When that happens Digsby logs in with the old version and will try again on the next restart.
  • mebrelith
    Well I went and restarted my box, which restarted digsby, which finally updated itself. Twice. Weird, uh? Even weirder is that it keeps saying is 14192.
    For more fun, I had to restart my box again -for matters unrelated to digsby- and when everything was said and done the program updated itself again. Only this time it did update. It is now 14343.
    Nothing extraordinary happened in these reboots, at least nothing that should make an impact on digsby. Then again, every time I reboot my temp folders get cleaned. Maybe some leftover digsby stuff stuck in my temp folders was causing all the false- and non-update issues?
  • Teletheus
    Like Steven G and mebrelith, I did see the announcement about the new verion, but when I check Help -> About Digsby, it says that I'm still stuck on Build 14192. I tried restarting the program once since I got the release announcement, and that didn't seem to change anything; I'm getting the same build number on the About Digsby window.
  • Steven G
    @mebrelith - check your version #, even though I saw no update progress apparently at some point it did upgrade to the current version.
  • @antilove - sending you an email to figure out what could be going wrong
  • antilove
    The auto-updater still doesn't work with my system (WinXp SP1), even though I've mailed you about this twice. When I'm restarting Digsby after downloading the update, I get a "Digsby needs to restart..." again and I always have to download a new installer! Why isn't there an option to use the old one?
  • @mebrelith + Steven G: Can you click help > about Digsby and shoot an email to bugs@digsby.com letting us know what build you are stuck on. Also, don't reinstall until we diagnose the issue so we can fix it.
  • mebrelith
    What Steve G. said, also happening to me, did a couple restarts just to make sure and got nothing.
  • Darryl
    First, thanks for the update. Second, the update worked perfectly. Third, Digsby is amazing. I love it, and so do some of my friends. Blows the competitors away!

    Thanks!
  • Steven G.
    It seems my digsby is not updating automatically, I did however get the announcement... tried signing off even restarting entirely, nothing.
  • dip
    doens't restart anymore, tried everything you guys mentioned. pls let me know if it's fixed
  • therpham
    Awesome to see that work is progressing nicely.

    I longingly await the day when I see "Linux version released" as a headline on this blog, but until then, keep up the good work.
  • david
    need the http support for msn more than anything else. looking to push digsby in a large corporate enterprise, but can't do it w/o http support for msn messenger. please make it a priority!
  • @FoxTwo - we will add a crash log reporting system soon that will help us find the causes of the crashes.
  • Not to rain on anyone's parade here, but I'm wondering if the bug where Digsby just errors out by itself and crashes is being worked on? I tried to look for the "known issues" or "known bugs" list but couldn't find it.

    And when I say "by itself" I really mean it - I'll be doing my stuff, Digsby is in the tray.. then it just errors out and exits by itself. No clue, no crash box, no nothing.
  • @Mikael - sending you an email to figure out what's up.
  • Mikael Fransson
    Update seemed to install fine but...nothing works now in terms of connectivity. Gmail, Hotmail, Jabber...all dead. All I get is connection to host failed or connection to host lost.

    /Mikael
  • Bri
    Excellent! No problems with update in Vista.

    Can't wait for the optimizations!
  • Brandon
    Good stuff, once that ram usage gets down, I'll start seeing the road to success. I like the glass login screen in Vista as well ;)
  • v01
    ...not to spam here, but I gotta commend these guys on keeping in touch with the users and trying to figure out how to make the product better but contacting me a minute after I posted the comment.

    Great work.
  • @v01 - sending you an email to figure out what went wrong.
  • beej
    thanks for all your work!
  • v01
    Killed the set-up. Critical error upon completion. Great app, but this is the 3rd time i have to download the set-up file and install again.
  • FTBoomer
    Auto Update flawlessly
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