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digsby

Auto-Updater: Test #2

Update: WOW – thank you all for testing the updater.  I think we got enough feedback that if you are just getting to this post there is no need to test it. We will do a code review tomorrow morning and push an update out.   It includes the new auto-updater and numerous bug fixes.  It also has new options for Twitter and much improved Twitter performance (the cache build up was slowing it down over time).

It seems that every time we push an update we get a few emails about Digsby completely not working afterwards. We have a new auto-update system that should solve this. Last week we asked some of you do test it out and we thank you for your help. We have made a few changes and would like to run one more test before pushing it out to everyone. The worst thing that can happen is it doesn’t work and you will need to download and run the installer from our website. No matter what happens, none of your preferences or account information will be lost. There are instructions below. Please post your results as a comment in this blog post.

  1. Download and run the installer located here:
  2. This will install a version of Digsby with the new auto-update system. When you launch Digsby it will check for updates. Since the version you just downloaded is not the same as the one everyone else has, it will actually revert back to the version you are currently running using the new auto update system.
  3. Please pay attention to what is happening during this process. It will download updates and restart Digsby. Once this is done, log in as you normally would and click Help > About Digsby. Make sure that you are back to version 13706.
  4. If Digsby just logs in and shows a version other than 13706 that means the entire update wasn’t downloaded. You should restart Digsby to let the update finish – this is not considered a failure.
  5. If anything went wrong, you can download the latest installer from our website and run it. There is no need to uninstall – that is the first thing that the installer does when you run it.
  6. Please post your results on this thread so we know if it is ready to be pushed to our entire user base. Make sure to include the following information: operating system, admin or not, UAC on or off (vista only), success or failure, other information about what happened.
  7. If the process fails at any point, please email update@digsby.com before reinstalling.

Sample Report 1 (success)
OS: Windows Vista
Account: Admin
UAC: On
Result: Worked

Sample Report 2 (fail then success)
OS: Windows XP
Account: Admin
Result: It downloaded some files but then logged right in without restarting. I checked the revision using Help > About but it was the wrong one. The I then exited and tried again. It downloaded a few more files, after which it restarted like it was suppose to. I then checked the revision it was was back to 13706.

Sample Report 3 (fail)
OS: Windows XP
Account: Non-Admin
Result: It downloaded files and then I got splash screen that said it was restarting along with an error. The error window had the title “XXXXX” and the error message was “XXXXX”. I am going email you right now for instructions on submitting more information about this error.

  • hello
    I this too likes
    good name site blog.digsby.com
    hoq
  • bibek
    Was able to insatll but now from the coversation window, i don't see the call and video button.
  • Jene
    OS: Windows Vista
    Account: Admin
    UAC: Off
    Result: Success
  • JP
    OS: Windows Vista
    Account: Admin
    UAC: On
    Result: Success
  • Mattw01
    OS: Windows XP SP2
    Account: Admin
    Result: Success
  • OS: Windows XP
    Account: Admin
    Result: Success
  • rage77
    OS: Windows XP SP2
    Account: Non-Admin, Novell-shell
    Result: Failure.
    On startup Digsby stops on login-screen and after about 3 minutes the Digsby splash appears at the same time as windows pops up an error window telling me that the Digsby Pre-updater has failed and needs to close.
  • Kir
    OS: Windows XP SP2
    Account: non-admin
    Result: Fail. Downloaded files, then required to enter admin password.
  • Crystal
    OS: Vista
    Account: Admin
    Result: Semi-success

    It works, and now it allows for the graphics. But I'm having problems connecting to my yahoo mail. every time it tries to connect, it fails.
  • Kir
    OS: Windows XP SP2
    Account: Admin
    Result: Success
  • I meant Vista SP1. Sorry about the double comment. D:
  • OS: Windows Vista
    Account: Admin
    UAC: Off
    Result: Worked
  • Michael
    OS: Windows XP Home SP2
    Account: Admin
    Result: Worked
  • Rene
    OS: Windows Vista Home Premium
    Account: Admin
    UAC: Off
    Result: Success

    It worked!! My only issue is that it doesn't make sense that I would log in, then it checks for/installs updates, then I have to log in again. Maybe if the auto-update process was done before logging in.
  • OS: Vista SP1
    UAC: Off
    Account: Admin
    Result: Success
  • @tgpo - click help > about digsby to make sure you are back on 13706. If you are not, restart digsby. Shoot us an email at bugs@digsby.com if you still have trouble.
  • tgpo
    Does the update install the same version I had before? Post update I can't move contacts to other groups.
  • Erik
    OS: Windows XP 64 SP2
    Account: Admin
    Result: Worked
  • Tyler
    OS: Windows Vista SP1
    Account: Admin
    UAC: Off
    Result: Success

    But it deleted all my downloaded and work in progress skins :(
  • JP
    OS: Windows XP SP2
    Account: Admin
    Result: Success.
  • TommyThaGun
    OS: Windows XP SP2
    Account: Admin
    Result: Success! WOOHOO!!
  • ofg
    Sample Report 1 (success)
    OS: Windows Vista
    Account: Admin
    UAC: On
    Result: Great Success! (Worked)

    Annoyance: When I installed digsby with the link provided in this post, the uninstall part seems to have deleted the skin I was using. I'll have to re-download it. No big deal, but perhaps in the future you could give us the option of keeping the skins during the uninstall.

    Thanks!
  • Nick
    The facebook app. on my digsby says i have 1 event invite but there is no such invite and it wont go away. New upgrades made no difference.
  • OS: Windows XP SP3
    Account: Power User
    Result: Awesomeness! ;)

    Warm geeky regards,

    "TheAdmiN"
  • OS: Windows Vista Home Premium 64bit
    Account: Admin
    UAC: Off
    Result: Worked, but lost my skins and custom emoticons while updating. Even the physical files of the skin got deleted. So I redownloaded the skin and emoticons and put them in C:\Program Files (x86)\Digsby\res\... aagain. The next restart of Digsby everything was fine again, skin & emoticons worked again.
  • Mike
    OS:WinXP SP2
    Account: Admin
    Result: Success
  • gerardo_oliva
    OS: Windows XP Professional SP2
    Account: Personal with Admin rights.
    UAC: N/A
    Results: Worked perfectly.
  • Elliotb
    OS: Windows XP Pro
    Account: Admin
    Result: Success
  • RP
    Fail then semi-successful
    OS: Windows XP Pro SP2
    Account: Admin
    Result: Fail then success - The update was downloaded but not fully installed. Digsby logged in showed the wrong version number. When I opened the 'About Digsby' the whole application froze after a few seconds. I had to kill the process. I ran Digsby again and it said its continued with the upgrade, restarted, and is showing the correct version number but the About Digsby dialog continues to crash the app every time I open it.
  • TpN3y6
    OS: Windows XP sp2
    Account: Admin
    Result: Success + an Error pop up on restart (SnacError). I've been getting these since I installed Digsby for the first time last week.
  • MIkeb
    OS: Windows Vista
    Account: Admin
    UAC: On
    Result: Worked
  • TDog
    OS: Windows XP MCE
    Account: Admin
    Result: Worked
  • michael drazin
    it wouldn't load through my proxy. i went back to the last release and it got right through
  • Ryan
    OS: Windows XP SP2
    Account: Admin
    Result : Success
  • Alan
    OS: Windows XP SP2
    Account: Admin
    Result: Success
  • Nelson Antunes
    OS: Windows Vista
    Account: Admin
    UAC: On
    Result: Worked...

    Is very easy to miss the digsby window telling it is updating... And the it started two instances of it, as I retried running it.
  • James Kranz
    OS: Windows XP SP2
    Account: Admin
    Result: "I'm making a note here: 'HUGE SUCCESS!!'"
  • Carl
    OS: Vista x86 Ultimate SP1
    Account: Admin
    UAC: Off
    Result: Success
  • gdr
    OS: XP Pro SP2 5.1.2600
    Account: Admin
    Result: Success
  • Jens Zech
    OS: Windows XP XP2
    Account: Admin
    Result: Success
  • Mix
    OS: Vista Ultimate
    Account: Admin
    UAC: Off
    Result: Worked
  • Deniz
    OS: Windows XP SP2
    Account: Admin
    Result: Success
  • OS: Windows Vista Ultimate SP1
    Account: Standard
    UAC: ON
    Result: success
  • Phil H
    OS: Windows XP SP2
    Account: Admin
    Result: Updated and set itself to the correct version, but wiped out/defaulted my skins directory.
  • Skittleguy
    OS: Windows Vista Ultimate SP1
    Account: Admin
    UAC: Disabled
    Result: Huge success!
  • Bruce Kline
    OS: Windows XP SP2
    Account: Admin
    Result: Success
  • Jules
    OS: Win XP Pro SP2
    Account: Admin
    Result: This was a success!
  • David
    Sample Report 1 (success)
    OS: Windows XP
    Account: Admin
    UAC: On
    Result: Worked
  • lollidolli
    It worked
  • Lilly
    OS: Windows Vista
    Account: Admin
    UAC: Off
    Result: Success!
  • Tyler
    OS: Windows XP SP2
    Account: Admin
    Result: Success
  • Justin
    OS: Windows XP
    Account: Admin
    Result: Success
  • OS: Windows XP Pro SP2 and Vista Ultimate
    Account: Admin
    UAC: On
    Result: Worked

    I just have to say wow at the amount of participation in less than 24 hours!
  • alex
    OS: Windows XP SP2
    Account: Admin
    Result: Success
  • Gordon
    OS: Windows Vista
    Account: Admin
    UAC: Off
    Result: Worked
  • Andy
    OS: Win XP Pro SP2
    Account: Admin
    Result: Success
  • OS: Windows Vista SP1
    Account: Admin
    UAC: On
    Result: Worked
  • Chet Husk
    OS: Vista
    Account: Admin
    UAC: Enabled
    Result: Resounding Success
  • BK
    OS: Windows Vista
    Account: Admin
    UAC: Off
    Result: Worked
  • Brian H
    OS: Windows Vista Business
    Account: Admin
    UAC: On
    Result: Worked
  • Andy
    oh nevermind, i restarted digsby and it went back to 13706
  • Andy
    OS: Windows XP SP2
    Account: Admin
    Result: Worked? Build was 14035?
  • Matt
    OS: Windows XP Pro SP2
    Account: Admin
    Result: Worked
  • Jene
    OS: Windows Vista
    Account: Admin
    UAC: Off
    Result: Worked
  • JonStrong
    Ooops - forgot the specific info:
    XP Professional, defined account with Admin rights. Worked fine. Will try Admin account on Vista tomorrow.

    - Jon
  • JonStrong
    Just followed the link in the blog, ran the update, restarted Digsby and all is well - worked perfectly.

    - Jon
  • VS
    OS: Tiny XP Beast Edition
    Account: Admin
    Result: Worked
  • Msakaji
    OS: Windows Vista SP1
    Account: Admin
    UAC: Disabled
    Result: Success
  • Michael
    OS: Windows XP, SP2
    Account: Admin
    Firewall: Zone Alarm
    Result: Worked
  • Nishant Desai
    OS: Windows XP Pro SP2
    Account: Admin
    Result: Worked
  • ryan
    Sample Report 1 (success)
    OS: Windows Vista
    Account: Admin
    UAC: Off
    Result: Worked
  • Kenny
    OS: Windows XP sp2
    Account: Admin
    Result: Worked
  • Alex
    OS: Vista Ultimate
    Account: Admin
    UAC: Off
    Result: Successss
  • Matt
    OS: Windows XP
    Account: Admin
    Result: Worked
  • Aaron
    XP
    admin
    worked
  • Mike S
    OS: Windows Vista Home Premium
    Account: Admin
    UAC: Off
    Result: Worked
  • Matt
    OS: Windows XP Pro SP2
    Account: Admin
    Result: Worked

    Didn't reset to default skin after deleting custom skin on update. Mismatched GUI, easily fixed under by setting back to default skin.
  • Jon
    OS: Windows Vista Home Basic
    Account: Admin
    UAC: On
    Result: Worked
  • joe
    OS: Windows Vista
    Account: Admin
    UAC: On
    Result: Worked
  • OS: Windows Vista Business
    Account: Admin
    UAC: On
    Result: Worked
  • JJ
    win xp media center
    admin
    worked awesome :D
  • Lisaweb
    OS: Windows XP
    Account: Admin
    Result: Worked perfectly
  • eRobert
    Success

    Windows XP
  • Dan
    OS: XP SP2
    Account: Admin
    Result: worked.
  • yatta
    OS: Windows XP SP2
    Account: Admin
    Result: Success
  • OS: Windows Vista Ultimate SP1 x32
    Account: Admin
    UAC: Off
    Result: Worked
  • Chuck
    OS: Windows Server 2008
    Account: Non-Admin
    UAC: Off
    Result: Worked
  • E.M.
    OS: Windows XP SP2
    Account: Admin
    Result: success
  • OS: Windows Vista Home Premium
    Account: non-Admin
    UAC: Off
    Result: Worked perfectly
  • OS: Windows XP SP2
    Account: Admin
    Result: Worked
  • Marticus
    OS: Windows XP SP2
    Account: Administrator
    Result: Success of win
  • Mel
    OS: Windows XP SP2
    Account: Admin
    Result: Worked
  • Sam
    OS: Windows XP SP2
    Account: Admin
    Result: Success!
  • Sebastian
    OS: Windows XP SP2 ES
    Account: Admin
    Result: success
  • OS: Windows Vista Ultimate
    Account: Admin
    UAC: On
    Result: Success
  • Christopher
    OS: Windows Vista 64 (Business)
    Account: Admin
    UAC: On
    Result: Worked
  • Doug
    OS: Windows XP
    Account: Admin
    Result: Worked
  • Claude
    OS: Windows XP SP-Three
    Account: Admin
    Result: Worked
  • Robbie
    OS: Windows Vista Home Premium
    Account: Admin
    UAC: On
    Result: Worked
  • Ghalidrim
    OS: Windows Vista Ultimate x64
    Account: Admin
    UAC: On
    Result: Worked like a charm
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