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I'm having problems connecting to the client as well. All last week is was in and out, and over the weekend it's been down. It gets stuck connecting, and there it sits... for eternity.

I still cant keep my MSN hotmail account connected for mail. The IM is fine for MSN but not the mail. Fails to connect all the time. Please fix or help

I don't know if anyone else is having this problem, but I can't seem to connect to my MSN e-mail through Digsby. I've double checked the password and it still tells me there's an error.

Having problems connecting to my MSN mail account (Hotmail)

i'm not sure if this problem is persisting only for me or everyone, but i'm still unable to be connected to any servers (MSN, Google chat, Yahoo) except AIM. please help me out on this issue. i'm really having hard time without Digsby.

any help appreciated.

wow, popular app! :) Good to read you're back online.

@Isarian: We are working on it now and it will be in the next release.

I realize this happens from time to time but most dedicated hosting centers have redundancy.

I am with TRussell - while I think that planning features during an outage is probably not a great use of time, the service has now been up since Feb 9th and no word from the developers on whether the server-less connection mode is in the works, plans, etc. Some word or commitment to this feature (which was mentioned vaguely during the last outage too) would be reassuring.

Since I've been using Digsby I have appreciated the very transparent way that dotSyntax handles feature requesting, beta testing, and ongoing development. Some of that now, when urgent need for a feature has been established, would probably soothe a large portion of the user base.

Still a huge fan of the product and will continue to be using. As this is the second time I've been using Digsby in the midst of an outage, it'd be really nice to get more verbose information of the downtime. When I'm chatting over AIM's protocol within Digsby there are times when I will not be actually sending outgoing messages but I will receive incoming messages. However, there is no indicator that my outgoing messages are not being received and this leads to awkward social situations that would be a lot better handled with "Your message has not been received" or "You aren't connected to this network correctly." or really any kind of indicator short of coming to the digsby blog (which is a bit unrealistic to do anytime someone doesn't respond quickly to a message) that all is not working as expected.

@Trussell: I bet your software is flawless.. right ??

If you car needed an oil change.. you would just ditch it and get a new one ?? Seriously ... I am also a developer, and I also rely very heavily on IM to communicate.
My biggest problem is my actual internet connection (which is why I have two alternate ISPs .. just in case. I also use a wide variety of methods (AIM, MSN, Yahoo, SkyPe and GTalk) All of my clients have all my contact information.. and.. worst case scenarios.. they can just email me, SMS me, phone me :-)

I think "LOCAL MODE" would be a great option to have!! I have been testing Digsby for my IM client. I think it is simple to use and pretty bug free. I have always been weary of clients that require a connection to a server and not allowing the individual protocols (AIM, MSN, etc ...) to connect on their own. A local mode sounds like that could prevent that.

I just felt cut out from the world yesterday. I reinstalled the program, tried yo reconnect a 100 times...

I checked your blog a lot... at first it didnt say you where having trouble so I feared i had done something to my pc that damaged digsby or whatever...

but thx for the good work.... and try not to do it again, i dont think my psyche would resist...

Greetins from Chile!

What's wrong with you people? Just go to meebo.com, log in your IM credentials, and you're back up and accessible for IM communications with nothing but a browser.

Seriously, if Digsby being down affected you for more then 30 whole seconds, you don't know how to use a computer.

I had to resort to Pidgin yesterday! haha. Thanks for informing us so quickly and keeping us in the loop. Thank god for Twitter! :)

Thank you so very much for your excellent customer service. This issue along with the other major outage you experienced a week ago was made much more understandable and tollerable to know that you were on top of the problem and letting your customers know what was going on.

Keep up the great work with your product and support.

@Frank Watson

I use Digsby because I DON'T WANT to use other IMs or to install them.

we all use digsby here at work, thanks for working so hard to bring it back. yesterday we all had to shoot arrows wrapped with scrolls between cubicles and it was expensive.

I read a few comments and didn't see this in them.

The solution to Digsby being down, is simply to install ICQ, Yahoo Messenger or whatever IM you are using in Digsby.

Now, if Digsby won't connect, just start the other IM and go for it until they get their problem resolved.

Dear Digsby,

M soo sorry for u guys, :(
Today, made me realize how much m actually dependent on it...

I chkd the blog like every 10 mins for updates.... :)
Infact, every1 here in IIT uses this lovely app....

But pls do add orkut to ur social websites..... that would reallly make it perfect..... coz a really large no. of ppl use it in india and brazil.

Thanks a lot for back

I'd like to say thanks for the downtime so that I could read all of the inane posts, cyberbullying, blind defensive fanboyism, and sky-is-falling poo-pooing in this thread. It's been a non-stop comedy train to Yucksville all day long. Kudos!

Glad to have the client back up and running - I do love Digsby. Hopefully lessons learned today will make for some improvements in new revs soon, as some of the calmer folks here have called out.

I know how it feels to have people with such high expectations when they have invested so little. I appreciate all you are trying to do.

but yeah, a local mode would be wonderful!

kthxbai :)

It's Back, but for how long. I use Digsby for work, and resorted to aim express to tide me over. THANK GODSBY its back up!

To the complainers out there, I probably would have complained too, if digsby had been down for 6 months to a year, but look, it was down for what, 1 day at most? who cares! :-) I mean really :)

digsby is awesome, and its got my vote as the #1 instant messaging client ever created :) despite all this :)

I personally would rather see the digsby team concentrating more on a Mac version, then worrying about server issues, because really a day of downtime was no big deal at all :)

I don't use a Mac, but I know several who do, and I could bring alot more users to digsby if there was a Mac version :-) Alot of people are switching to Mac after the Windows Vista fiasco. I have to run Vista, but if price were no object, I'd rather be running a Mac myself, but who has a spare $2 grand lying around. If I did, I wouldn't be spending it on a computer. hehe

As for a paid version of digsby, the only thing that would concern me about that, would be digsby making Trillian's mistakes, but as long as they stay away from that kind of business model, which I'm sure they would, then I see no problem with a paid version I really don't, so long as a free version is always available.

Tom

Errrr... still not working for me :/ I feel like it's my fault though.

Thank heavens, I was almost poked to death on FB when I got back ;-)

Thanks for getting things back online and thanks for the software.

LOL. Love P-Fizzle... "Digsby owes me money"

Sure... 8 hours of downtime x $0.00 you paid in... = $0.00. Checks in the mail.

I'm suprised there isn't further redundancy in the platform, but for a startup with revenue it makes sense. Easier solution will be to just put in a local mode version, which it looks like their doing.

Sorry, I was complaining. Thanks for being back up, is anyone else having problems with AIM? Authentication error?

No word from them in almost three hours. Scary. Mine is working though! Woohoo!

Back up and running! Way to go guys!

back up for me :)

Just tried and it's working for me now. Thanks!

Your server is back up! I just got Digsby this past weekend, but its possibly one of the best programs that I've ever used. Keep up the good work! Hopefully this problem doesn't happen again. Digsby has already become a vital part of my life.

welcome back, digsby!

hey at least they are creating a "local side"

Two things:
1) Spelling "occurrence" wrong is unacceptable from ANY company.
2) We wouldn't have these issues if Digsby wouldn't require a Digsby account, that is, all the account information (AIM, ICQ, Facebook, etc. etc.) was stored locally on our own computers.

Its back up for me.

I don't know how I'm supposed to chat online with babes all day when my Digsby client isn't working.

I'm lost.

Back UP!

This is a perfect example of why everyone should have multi-site disaster recovery. In the event of a site failure such as today you would be able to fail over to the other site and be up and running in a matter of minutes. This all day outage was ridiculous. Whoever your head of IT is should be fired over this all day outage.

Its backkkkkk

HOORAY!

I have just logged onto my digsby msn account.

Digsby is finally back up for me...dunno about everyone else though.

Thanks, works now!!!

Dude, I use disgby everyday and it sucks trying to use ichat and yahoo messenger and I don't even have access to my social netowrks. So this down times sucks, you never really realize the importance of something until it's gone. But this is really bad Digsby, you've been down now for almost an entire workday - get your ish together, there is VoxOx, gtalk is getting better, trillian, etc. who want my business so come on!

Those who depend on IM clients for work, especially third party freebie clients should not be complaining in my opinion. You have other more reliable options such as the original IM client its self. You can NOT hold these guys responsible for you missing out on business IM's when you have perfectly good clients working and all over the place on the net.

Sure its inconvenient to install another client. I can guarantee this is not the last time this will happen to digsby, and i can guarantee other IM clients will go down at some point one way or the other.

I use digsby at work and ive gone all day just fine with out it. Why? Because even though I still didnt install another client... I walked over to people to talk to them. Or I simply emailed them. Its Real Life IM'ing.

at least we still have porn in meantime!!

Back when I had stewardship over a small server farm, I occasionally had to stand around and wait for a recovery process to run. We used to chant, "Work mother f*#$er, Work mother f*#$er, Work mother f*#$er" while we waited.

I think we would all feel better if everybody who was watching this downtime could chant this, all over the country/world right now. I'm doing my part. Who else is in?

/w

I <3 Digsby too much to get annoyed by this server issue! But thanks so much for informing the community this fast! It's awesome! Anyways, in a way it turned out to be a positive thing for me since I can actually get on with my work and not get distracted lol!

Best of luck!

Outages suck, I've been there recently too during a server move that took about twice as long as it was supposed to. As annoying as it is to have to move back to Trillian, there is NO product that can fill the niche in my communication needs as well as Digsby has. Can't wait for it to return!

Over the past month, I've DL Pidgin, Miranda, Gajim & now Digsby. Digsby is the one I like best... I just hope it comes back up soon for me!

Thank you for everyone working on this problem.

@Karl, I do, haha...I do love Digsby and have converted many people to using it.

local mode FTW! Go Digsby Go! Best IM client out there!

I just wanted to put in a vote for a client side cache or bypass for days like this and also to thank the Digsby team on keep us informed.

"A couple hours without flirting and sending stupid messages back and forth" may not be a big deal but a couple hours of missed business messages is a VERY big deal. To all of you playing down this downtime, please remember not everyone uses Digsby for such inane pursuits.

"DW Said,
February 9, 2009 @ 3:35 pm

In my opinion, local mode should have been present since the conception of digsby. To rely on a third-party server to guarantee overall connectivity is just an extra loop to jump through."


Exactly my point (see my earlier post) - and it's irrelevant from who's relying solely on Disgby (nobody, it's just very annoying to reinstall another client).

"Also, I want to add that I’m STILL in favor of paying for Digsby rather than ads, installer options, toolbars, research/seti integration, etc…especially once a release candidate is deployed.

My $0.02"

Perhaps, it depends greatly on the price and features - for example if UNC path links will be working - under ALL OS versions - then I would immediately consider paying for it (provided there will be a meaningful 25-50 user price tier as well).
For a standalone user...? Dunno, I never bought into Trillian and unless it offers something reall crucial I don't see the point in charging for it while trying to compete with free clients...

Hey, chooch...

How'd you like to lose a few teeth? Smack tard!

And to the other P-Fizzle imitator, that's all you are, an imitator, an instigator, and a flatulator... not an innovator, just a perpetrator.

Now, as for Digsby, I love the service, but seriously, you guys have GOT to get this thing up and running. At this point, I'm feeling like Digsby owes ME money. Yes, that's right... I said it, I know you all are thinking it. Digsby has lured me into a super-awesome product with one major flaw. And then they've pulled the rug out from underneath us.

I wouldn't be surprised if this outage was "intentional"... just to see what happens.

Strnager things have happened, my friends.

Oh, and choochie-poo... Let me introduce you to the back of me hand... punx!

I don't feel whole right now...

You guys do an awesome job keeping this program alive. A little down time is totally okay now and again. It's by far the best IM/mail client anywhere. Updates on the blog are icing on the cake for 'instant gratification' generation. Funny enough my campus just blew a transformer a couple days ago knocking out 3200 users and all my servers. D'oh!

you guys are doing a great job with this app and keeping us updated on fixes. and they come quickly. i imagine that for every one person who comments there are probably 50 people who dont, so that should make you feel awesome that your FREE software is loved by so many. keep up the good work. and i will not betray you by using another, no digsby, no IM for the day. jajaja

@Karl - Ha ha ha - glad i'm not the only one ;-)
--steve

It really doesn't matter with this small problem if we compare with the great service you are giving for free. I will still use digsby and I hope you will try to find out a solve of this problem. You guys are great and I believe you will find a great solution.

Waiting (notso)patiently for Digsby's return. Had to reinstall Trillian to get through the downtime, but not jumping ship. Great product, insanely terrific support, I'm a Digsby fangirl, even when you're down!

Don't be so hard on yourselfs! I love Digsby and will stick will you guys until the service is unavailable permantly. And it's great that you have information up.

Maybe you guys could make the client get somekind of service status when it's not able to connect to the main service?

Don't be so hard on yourselfs! I love Digsby and will stick with you guys until the service is unavailable permantly. And it's great that you have information up.

Maybe you guys could make the client get somekind of service status when it's not able to connect to the main service?

I agree with a few posts. One this is a great piece of software. I convinced several friends to switch to it after i myself being a trillian user (and paying customer of ver 2) for a long time.

I also think having some kind of offline option to store settings and what have you would be nice. This way if they have issue we can just bypass there servers.

When all is said and done though Im still happy with Digsby, even if I am going through withdrawls today. I havnt even opened another IM client. I refuse to!!! I like digsby that much hehe.

My mom wants to tell everyone that she hopes the servers are feeling better, and hopes they are able to return to work soon.

the local mode thing sounds good as a backup plan.

while i am a bit sad that digsby doesn't work right now - much love to the whole digsby team and once again "you don't know what you've got 'til it's gone".

I run a datacenter in Colorado and I can tell you first hand that no matter how much you prepare, outages can happen. Of course the more you prepare the less likely they will be.

I feel your pain today guys, hang in there.

@Trussell: You want them to be having engineering meetings about the new feature during an emergent service interruption? You're right about the feature. It's a deal-breaker, but for pity's sake, man, "I have to have assurances NOW, or I'm leaving forever!"? In my experience, crisis is the WORST possible time for good development to happen. Have a coke and a smile, re-install Trillian Pro, WHICH YOU'VE PAID FOR, and re-evaluate Digsby if and when they've implemented the feature.

/w

thumbs up, kids. i'm actually being productive at work today too, IT'S ALL YOUR FAULT!

The way I see it: if you are pissed, move on to something else. Stop your damn whining. Digsby will figure a way to fix this and they are already looking to avoid this in the future. Good response I say. If you whiners were so bright, why didn't you come up with this app? Bottom feeders are always incredibly brilliant with others' ideas. Geez!

It's funny to read the comments people post, lol.

First of all, I use IM in a work environment like many people, and it's an invaluable tool. In fact, it's a hospital, so literally lives are at stake if communication doesn't happen quick.

That said, anyone who pins their whole communication system on one service (IM or otherwise) is a fracking moron. Not being able to sign in to Digsby isn't going to cause a total meltdown anywhere.

Of course it's absurd that Digsby doesn't have an offline cache of our configuration settings, and of course it's absurd that the client routes through the server instead of the directly to the services, but this will teach them and they'll fix it.

Quit hassling everyone and let them get on it! :)

Get over it people. Server outages happen often and it is not the end of the world. Nothing in life is guaranteed to work all the time. Shit happens and it needs to be fixed... no biggie. Personally, I think that using Digsby for work is a bit ridiculous and not professional. It is made for social networking, not business networking. If you can't work without it then YOU need to have a backup set in place and not pin the blame on Digsby when they had no control over this outage. They are doing everything that they can to fix it quickly. Calm down people. You take life too seriously. Take a deep breath, have a drink of water, and relax.

Come buy some servers from us, I LOVE Digsby.

www.servepath.com

In my opinion, local mode should have been present since the conception of digsby. To rely on a third-party server to guarantee overall connectivity is just an extra loop to jump through.

Also, I want to add that I'm STILL in favor of paying for Digsby rather than ads, installer options, toolbars, research/seti integration, etc...especially once a release candidate is deployed.

My $0.02

For everyone saying that this problem was foreseen, or that downtime is unacceptable... the last I checked Digsby was still a BETA release. Anyone in the IT world will can you that beta means it is for testing purposes, not for deployment into a production environment. As such, we are going to run into bugs, hiccups, and issues. If you are not able to accept that fact, then you should not be using this product until it is a final release.

At this point we are all beta testers, making the final product a better one for everyone.

Digsby is the best IM client available. So much so, I would stick with them if they were down for a month and came back up. The professional attitude of the company and the rapid response and notifications regarding issues is more than most companies provide, and the core product is as solid as they come. Suck it up - I think we can all make it a few hours here and there without mesaging. There are plenty of web based solutions to temporarily fill the void, should it be necessary.

Does anyone else keep hitting the connect button hoping that this time it will go through?

As a system admin I can understand your troubles. Great product and the direction you are taking as noted by you is the way. And to those posters who have no appreciation for Digsby... Stop complaining, it's FREE. If you have such a great need for 100% IM up-time go pay for something and oh the support will be worse and you probably won't even be able to understand them. Oh, and to Tommy, your IM is the least of your worries. Your english sucks.

I am going through Digsby withdrawal... Need my pop-ups...

Good job guys! Keep it up!

Oh, and for those of you out there who are complaining about this free service that you're getting... grow up. If it's so important for work or for whatever other reason, there are other ways to log in. www.meebo.com can log you in to all the clients. AIM and Yahoo! have online versions of their IM. not sure about MSN, but it comes with windows! And yes, not everyone uses Windows, I know...

Think of it this way, if a friend of yours gave you a ride somewhere for free, but you were upset because he was driving slowly, know what he'd say? Get out and walk.

It's free, stop complaining.

Dear P-Fizzle,

Shut the hell up.

Sincerely,
chooch

I find it amazing how many people are complaining about a FREE service. And even more that are relying on a FREE service for their jobs. Crazy!

I miss you Digsby, but I'll see you when you get fixed.

A "local mode" option would be great.

It would also be logical and convenient if we could export all our settings (including preferences and the buddy list); this way we could keep a personal local backup.

Thanks for your hard work.

I have never used an IM client as wonderful as Digsby, So you have an outage here and there... Whenever that happens, www.meebo.com to the rescue, until your servers come back up =D

An offline mode would be absolutely wonderful though!

You guys have done an AMAZING job on this software and I can see it only getting better! Where others are more interested in throwing more "crap" into their clients, you guys spend time trimming down, speeding up, and optimizing the program's code to run better. Keep it up guys!

This should be the best indication of how good this service really is, when after a couple of hours of downtime, people truly start freaking out. I too use it a lot for work and and am hurting right now because it's just not convenient anymore to log myself in to each service separately. But i can survive so i'd think the rest of you should be fine too. After having put up with trillian's unstable-ness for years on end to get half the service these guys here provide, I think we can all take a chill pill and let them get it fixed. It's still much more stable than anything else out there and a godsend for those of us with a big online presence. Keep it up guys - a little down time won't turn me off (pun intended)

Thanks for the updates. I appreciate your service. Thank you.

P-Fizzle, I am P-Fizzle. I am a whiner. I need to be "knuckled up". I can be reached at YourFace, YourHead. Please see an example of my whining's:

"to Digsby, you must get your servers back up and running very quickly or there are going to be some real fireworks around here. (i.e. back to knuckle up)"

See? I say I want me fwee software up and wunning NOW or thew'll be twuble. Big twuble!

Please hit me.

Part of the team should have been meeting to discuss my suggestions and the suggestions of others to implement a local mode, fall-back plan, etc. when the servers have a problem after last week. You didn't need today's problems to see the need to be really serious about a local-mode, but today's problem hammers the need and, again, this should be high-priority for the next alpha release or a very-near-future alpha/beta release.

I appreciate the transparency, and a great product. Keep up the good work!

The good thing you can say is that you now see how many people use Digsby. I am sure that Digsby wanted everything to go through them but they are not learning the hard way that you should never create a single point of failure.

Good luck on bringing it back up but in the mean time if you need to use IM try http://www.meebo.com/

Just an idea, but for the users who are using this at home who also use steam, I think it would be a nifty little addition if it would be possible to incorporate the steam IM into the app. Just an idea.

Where are you guys based out of? The last update was at 2:00PM but which time zone?

For local implementation:

There should be a "private computer" mode and a "public computer" mode. The private computer mode would implement local caching while public will not. Should be an option at login.

I can understand people being inconvenienced and angry, but I can't believe the amount of people getting so aggressive about this.

What did you people do before Digsby? Hey, go back to that!