Digsby is great, but I cannot connect to MSN. It worked fine for awhile, I even tried another similar App but it said the "MSN servers are temporarily unavailable." Yet, Windows Live Messenger connects fine.

2 things: will you be adding LinkedIn support? Also, there is an app called Pronto, used for educational institutions that I'd love to see support for. Hate having to run 2 messengers, even if it will only be for the duration of 1 semester. Continuing education is important, ya know.

Otherwise, I'd like to commend you guys on a job very, very well done. We look forward to future releases and plan on making this a pick of the month in June on our site. Down to a man / woman we've all ditched Miranda, Pidgin, Trillian and whatever the hell else we had running in favor of this app. Again, excellent work.

I'm behind corporate proxy. Digsby just doesn't connect but always fails with msg 'Failed to connect'.
I've given the proxy details in connection settings, still no use.

The same work fine when i'm connecting from home (obviously!)

1. What else could be wrong? Can you give detailed procedure to setup proxy details in digsby
2. Is there a possibility that digsby is blocked by the proxy (what the url and port digsby connects to, when loggin in)?

Having Yahoo Messenger connection problems.

It will not connect due to firewall internally here. I have tried ports 5050, 80, 443 and several others suggested, with no connecting. I had the same trouble with Trillian.

I can get Messenger on its own to connect by saying that we use a firewall, no proxy . . .

Any suggestions?

Love Digsby so far!

I 2nd Eric, I'm impressed by your interaction and quick replies. Thanks a lot.

Steve- you guys are awesome. We really appreciate the hard work. You've all got something special on your hands.

I have not had many problems with Digsby, but that strange MSN IM bug still seems to exist. I can IM again only after a restart of Digsby, but after a while, it does happen again.

I am really impressed with this program. It is the perfect way to keep in touch and be notified of new things instead of having to constantly check. I just take a quick peek at what my friends did for the day via the Facebook feature of Digsby, and my e-mail is checked just as quickly!

I can't seem to get the link to suggest features to work, so I'm posting my only suggestion here.

I'd like to see how Digsby links to gmail messages changed. When I click on the message it takes me to the email in the minimalist view, which lacks an archive button. The email then also disappears from Digsby's list, so I have to open up my inbox in a browser and archive the email from there.

The new email lets you link to messages so that they will be displayed in the standard gmail view instead of that old message-only view. I'd much prefer to have my emails open with all the typical gmail controls around them. Maybe then I could stop leaving my inbox open in a firefox tab once and for all.

@Brett - we did this intentionally so you are not bombarded with popups. Perhaps we will add a separate notification for widgets so you can choose whether or not to receive them.

@eia - haha we were going to push one but there is some proxy stuff we still need to resolve and we want to get it into this update. Perhaps an update during the weekend if we can wrap this up quickly.

No update before the weekend? (yes, we're getting spoiled with all these latest updates :))

absolutely love this program! Only thing, is I wish my Pronto would work in digsby, but I know I am asking too much there. I wouldn't know what server Pronto uses to connect to our classmates either.

I had trouble connecting to jabber/gtalk too lastnight, but its working this morning fine. names are showing up as email addresses though is the only thing.

but yeah I too would love to see facebook IM worked in, and myspace IM, although I don't care so much about myspace personally because all I ever get over there are spam friend requests, nobody "real" ever talks to me over there :(

my wife was saying something about, she doesn't like the picture of the apple, instead of her avatar, in ICQ, but otherwise I think she enjoyed the program too very much. I absolutely love that black feature in the skins, because I am legally blind and can see black much better over the white background due to contrast issues I have with my eyes :) I'll test this program out later with Jaws and Zoomtext, that was my next step was to test it with screen readers, since thats my biggest complaint with Trillian

PS

Regarding the web widget,
When I have an auto-response enabled while away and I am contacted from the web widget, the auto-response does not execute.

Hey Steve,
Maybe you guys programmed it this way intentionally,

But I noticed one is not notified when a somebody connects through the web widget. Is this a glitch? If not it'd be really nice if we could set it to show a notification when somebody connects to the web widget, same as if a contact signed on.

OK - Amazon S3 is back up.

@rob - The installer sits on S3 which seems to be down! We didn't think we would see the day... we moved it to our web server so you should be able to download without a problem.

@Sghicetto - We are working on the last of the proxy/firewall bugs right now

getting this error on download -


InternalError
−

We encountered an internal error. Please try again.

A2FDA1F2FBAD8B75
−

HlsYNcBSHx/lw1li6k3dRBNd7zVvMrhmQ+3e+beBdlvK2qQNQ+T9gJoQTX1vEkmn

Hi, any chance of getting Automatic File Transfer accepting?

In the most recent build, The File Transfer window does not flash if the other person sends a file...

Is there an option to select multiple users and send a message? I had this in another IM at one time but hardly ever see it in any others. This feature is really helpful when you mainly use your IM to talk to others in your shop through a distributed location.

Awesome work!!! Thank you for such a great product.

...so Digsby with Firewall with port 8080 doesn't work at the moment?

Right?

I'm using Digsby at home and it is awesome, but I want to use it also at work!

i'm gonna be crazy @_@

Minor bug: In an IM, when the text box to type in is resized (made larger) and then the box is minimized and then restored, the text box size reverts back to the single line. It should retain the adjusted size on restore. This also happens when you switch between IM tabs.

Thanks for all the hard work guys!

Brian

Steve, Gary Belyalovsky introduced me to Digsby, and I've got to say. I love the fade in/out pops for quick replies. It's those little things that make the end-user experience superb.

However, I can't for the life of me find a way to turn off the flashing window in the taskbar whenever a message arrives. Thanks for listening!

Gene

Awesome support!!

One more error that I just encountered: I have my msn set up so that if someone adds me as a contact, I have to approve it. I added a new user today, but I didn't receive the approval message for them to add me, so I had to log back in to Windows Live Messenger, approve the new contact, and then go back to Digsby.

I love Digsby! Works great at my office. But at home I get either "Failed to Connect" or "We are upgrading digsby. Please try again in a few minutes." How can I connect through proxy?

Also, I can't open POP e-mails -- I can only delete them. When I click on Open, nothing happens.

I'm also getting the “We are upgrading digsby. Please try again in a few minutes” error. Connecting through HTTP proxy..

Is IRC Chat client support in the works? Currently I use Miranda as my all encompassing chat client because it has IRC support, which I still use. I could run Digsby + mIRC separately, but it would be awesome if it was added in.

Alright I'll look into the firewall possibility, thanks for the speedy reply

When I am in an MSN conversation, other contacts are being randomly joined to my conversation. This has occurred several times this morning already, in both outbound (started by me) and inbound conversations.

Awesome work fixing the MSN messages not sending bug, btw. Very cool.

@Dave - we disabled multiuser chat on all protocols because it was buggy but it is there and will come back soon :)

@Luke - it is either a firewall issue at your end or the connectivity bug we are working on right now.

Oh, when I say it won't work I mean it gets to the Connecting...stage then waits about a minute maybe a minute and a half and then tells me "We are upgrading Digsby. Please try connecting again in a minute"

Digsby works at home on my XP Home computer, and at work on XP computers, but not on my office Vista machine, which is the one I use primarily. Any ideas why it would work on a network using the same settings only difference being XP vs. Vista?

I saw someone asked this earlier, but it has yet to be answered. Does Digsby support Jabber MUC? (conferences) This functionality is critical to my use of this application. Thanks.

Nice work. Digsby is working nicely, but have a couple of bugs / suggestions:

- Facebook says "connecting" all the time and doesn't retrieve anything from FB.
- it would be nice to add some kind of Twitter/Pownce/jaiku (THAT kind of network support -add Netvibes, Bebo status, etc etc)
- It would also be nice to have more windows configuration, both for the buddy list and for the notifications, as hide when not in focus and close (so only the tray icon remains).
- Some kind of unification between IM notification and IM chat windows would be nice. I'm love with the notification windows that lets you reply, but that one is replaced with the tipical I-won't-go-away-if-you-don't-close-me IM window as soon as a conversation is established.

Anyway, great work!! keep it going!!

Add an option to Label our Mail accounts please. :)

@Brett - MySpaceIM has not been added in quite yet

@sloth - working on that bug today :)

Hey, I just started using Digsby today and think it's quite great so far.. however, something that bugs me hard is that I can't specify a display name for my ICQ account what means that I always get my ICQ number displayed in IM sessions.. that sucks :

Hey Steve,

Is the myspaceIM protocol unavailable or impossible to manipulate with 3rd party programs?
(Sorry if this question is obvious to some more knowledgeable)

That'd really put trillian and others in the coffin to me.

Thanks Steve - email sent to bugs@digsby.com

@McoreD - we got that one... pushing in next update

@Sean - once we wrap up the connectivity bugs we will take a close look at knocking the file transfer bugs (direct connect will be added for sure)

@Nick - send a diagnostic log using "Help" > "Submit Bug Report" and we will resolve this ASAP.

When logging in my buddy list always appears on the far right, i have dual monitors and this is a pain when i dont have my 2nd turned on. Is there a way to change this?
awesome program, keep up the good work guys

Digsby really needs better File Transfer support. Also, Direct Connect for AIM would be nice.

Spell check/dictionary would be a a good idea, too.

Found a Bug.

For some reason right now, I’m in a conversation window, I enter text to send, but it does not send after pressing ‘enter’. I can retype, close the window and try again.. same result. :S

Happens to me sometimes as well, and to a friend of mine.

oh,my email:myymid[at]gmail.com,THX!

Send me a invite code,plz~
I am a Chinese blogger,and i want to post about digsby now,But the first,i have to TRY it...

^
It seemed to happen when selecting Email the contact from the Main Window and then switching back and forth between IM and Email in the Conversation Window of the contact.

I finally got jabber connectivity working. (PEBKAC).

However, I can't find where to join a conference room. Is this a supported feature currently or expected for a future release.

BTW, I know this isn't a tech support forum, but there isn't one yet. :D Looking forward to a forum to work out these details.

Found a Bug.

For some reason right now, I'm in a conversation window, I enter text to send, but it does not send after pressing 'enter'. I can retype, close the window and try again.. same result. :S

Very cool APP!

Look forward to individual protocol status changing, audio and video support, and chatroom support! KEEP IT UP!

How about some Skype support?

@Tim - our biggest priority right now besides bugs is optimization. The memory usage will come down significantly

@All - we will have a forum up shortly so we can facilitate the back and forth more efficiently

I just wish digsby would stay docked on the left side of my screen when I reboot. When I reboot, it always shows up back on the right. (Vista Ultimate)

And it won't autohide on boot up either. I have to click it, then click on another window to make it inactive.

Love the app otherwise.

Great job, keep up the good work. This may very well replace Trillian and Pidgin! My only concern is the large mem print, but I figure you guys are working on that since it's still beta and you want to play around with optimization first.


Anyways, THNX!

I was able to get gTalk to connect only through port 80. If I changed it to one of the other gTalk ports (5222, 5223, 443) it would not connect. The interesting thing is that I know that my work is not blocking 5223 because I can get Trillian to connect to gTalk through that port, and I believe that they are not blocking 443 either.

What is happening for me when I have gTalk set to 443 or 5223 is that it instantly says could not connect. It doesn't even try. It is as if Digsby sees that the port is not 5222 or 80 and just says no. It never says "Connecting ..."

I love Digsby, it has replaced Trillian for me. Thanks and keep up the great work.

Sulli

Not sure where this belongs, so I'll just post here.
I was wondering what other people were noticing the mem usage for digsby was? I checked mine, and when i first stsaart up it's around 50,000k, then after it loads everything it stopped around 73,000k, and then about 30-45 minutes later I hcekced and it was between 90-100,000k. Is this normal, or is that high? I Have aim, google talk, 4 e-mail accounts, and a facebook account linked to it.

I have the same problem than Juan Jose. Is it possible you can encrypt the data from Digsby to your servers? Could it be a way to trick my company proxy?

I'm having issues connecting to a corporate jabber server. Works fine with Pidgin. I've verified the configuration is the same across both.

Is there a connection log or a debug log I can look at to help pinpoint where the issue might be?

Something i noticed is that my company proxy allows traffic to anything with https, gmail, etc (sadly, nor hotmail nor yahoo have a https implementation, only login)

Im guessing that is because since it is encripted, the sniffer cannot know whats going on. (wild wild wild guess)

I did submit a bug report, btw.

Hi Digsby peoples!

First off, thanks for a great program.

Secondly, I can log on to MSN, but I cannot see any of my buddies. This happened after digsby grabbed yesterdays update. People can IM me, and I can IM them back, but none show up on the buddy list page. *sad panda* I do have an @msn address.

gtalk, aim, yahoo, and icq are all appearing on my buddy list and working correctly.

What if my firewall doesnt allow non-http traffic over 80?

@All with gtalk bug - check if your CPU is at 100%. If it is email bugs@digsby.com. We have a fix but need to test with a few people before pushing it to everyone.

@All with "we are upgrading digsby" - your firewall is killing the connection to our server and since the connection dies after successfully being made the client things it was a digsby server error. Please make sure that either 5555/5222 are open or that your firewall allows non-http traffic over 443 or 80

the correct message is:

"We are upgrading Digsby. Please try connecting again in a few minutes."

I still get the "unable to connect, we are updating digsby"

I loved the program so far, feels solid and responsive!

Keep it up!

I have a newsletter where I review new software. Would it be possible to get an invite key from you?

I apologize for posting it here.
I didn't see anywhere else to ask.

Good luck to you all.

Clif

First off I would just like to say that Digsby is awesome! I've experienced only one problem though and that is that when I'm at work facebook just says connecting, but doesn't ever connect. Any ideas? Thanks, keep up the great work.

Tim

@ Ben & Steve - I'm having a problem logging in to Gtalk also. I've tried the default port (5222, which I think my work blocks) and port 443, as well as a bunch of others (80, 8080, 5190, 5050) and nothing works. All my other IM accounts (AIM & Yahoo) work fine though.

Your customer service model rocks. The megacorps should start taking notes.

It works wonderfully from home.

Unfortunately, Digsby still doesn't get past the Connection Lost error even after uninstalling and reinstalling from the new build.

Sorry, what if port 443 doesn't work. I just tried it and it didn't. Any other last ditch suggestions? Thanks again.

I'm a different Bill.

Digsby seems to work great on my Vista laptop, but will not install on my wife's XP Pro laptop; AVG antivirus identifies it as a Virus 100% of the time and deletes it. Compaq Athlon 64+ Mobile (1.6Ghz), running XP Pro, all updates, latest AVG with current AV defs.

On my Vista machine, it's great, and I'm really impressed. That said, anyway that you folks can turn on the MSN (and other) Video call/telephone call options? When I'm travelling, that's important to me and my wife so that we can actually have FACE time together as opposed to only IMing. If you did, Digsby would be my ONLY IM/EMAIL/etc. client on my laptop and probably one of only two on my desktop.

Thanks!

@Jan - working on it now.

@lixoman & Jack - submit a diagnostic log using "Help" > "Submit Bug Report" and we will resolve it ASAP

@ben - it may be a firewall issue. Try changing Gtalk to port 443

@Jornsby - shoot us an email at bugs@digsby.com and we will look into it

I uninstalled and reinstalled DBe at work so all the latest updates would be present.

I'm happy to see that I no longer am stuck at "Connection Lost."

Though now the program just sits at "Connecting..."

Any thoughts?

Steve,

Could it be possible for you to publish the build number in future posts about build releases? That way it can be matched up with the build number shown in the about box and we can more easily figure out which build we're running especially since the software auto-updates itself.

Went to start Digsby today and it installed the new updates and it got past the "Loading Skin" screen. So thats the great. The only problem that still exists is that it won't sign into google talk. I was having this problem before the latest fix as well. Anyone else having this happen?

I couldn't get connected with my email acount (hotmail), the IM of that account works fine but i can get any information about the news mails.
I have to change to the MSN Messenger to check it. This is not a trouble for me but if you fix it (or at least tell me how to do it, sometimes i'm just silly).
I'll be able to unistall the Hell's Gates MSN and don't need it anymore.
I use Windows but something it's something.

a kiss to all of us.

Digsby seems to be working great right now, thank you for all the updates!

The only things that seems to be missing right now are the buddy icons. I *think* one of the previous builds showed them to me (my friends' photos on the buddy list) but right now all there is is the Digsby icon. I am sure it is not a firewall issue; what could it be?

sending msg @ msn still exists here, seems to happen when a IM windows is open for a long time with any action going on in it.

@ All with MSN IM Bug issue - we will take another stab at it today. We got some good diagnostic logs which will help us knock this one out for good!

@ Corgan - nice job!

@ Richa - make sure your firewall is not blocking digsby. If you still have issues email us at bugs@digsby.com

@ Claudio - email us at bugs@digsby.com and we will help you resolve it

@ Kyanges - we will have a portable version at some point in the future

@ Paul - shoot us an email. I had no idea you could have AOL Email at your domain. We will resolve this issue for you!

@ Alan - Yahoo mail for UK addresses should work fine - the "yahoo.com" visual glitch was lower priority but will be solved soon

@ Beto - this is due to a unicode bug in the auto-update system which was resolved. Reinstall digsby and it should never happen again

@ Matt & Mike - shoot us an email at bugs@digsby.com and we will be glad to help

Downloaded from the website and it still doesn't work. Set my proxy settings which work fine for other im clients, but no go. Any ideas?

I installed the latest update but Digsby is still hanging on "Loading Skin..." Help!

I love Digsby at home. Thanks so much for you work on this awesome app..finally an great multi-im for pc!!
After the updates I still can't get through my corp proxy server. It tries to connect at I still get the “We are upgrading digby. Please try again in a few minutes”.

I have to agree with Rodney further up: I've tried all (and I mean all) the multi-protocol IM clients out there, and DiB (aka DB, DBe) is the only one that has stuck for more than a day. You guys are on to something here!

And the idea that David had about facebook IM, just amazing!

I am running it behind a firewall and proxy. I have tried to set up it but the farthest I am getting is “We are upgrading digby. Please try again in a few minutes”.

I have also checked the open ports and it seems Digsby doesn't go through the proxy ports (8080) I have selected in the connection set up..

Any ideas?

I'm getting the same error thats been mentioned a couple of other times: "We are upgrading digsby. Please try again in a few minutes."

It works fine at home, but not from my office computer. Pidgin does work from here, so either they specifically unblocked it or pidgin is doing something different.

Other than that this product is great and I definitely plan to keep using it where I can connect.

I did the last upgrade, digsby ask me to restart it, and then when i try to get connected again, it tell me, “Cheking for updates” and then Digsby needs to restart… and so on. I cant get connected.
Platform: Windows xp

Amazing program! This is a Trillian killer for me.

I would like to see window transparency settings and myspaceim. ;)

Minor suggestion - change the system tray icon depending on online status (i.e. turn it black-and-white when you're completely offline, make the hat red when some networks aren't connected, put up a sticky note when away, a clock when idle, etc.)

Hi To @Bill:

Again from Uruguay, i tried everything to connect digsby yesterday and some part of today. The only solution that i find it was to put an older "restore point" of XP ("punto de restauración" i my language). With that the problem was solved and finally I get my buddy connected again.

Keep on rockin'

Great Job Steve!!!

Cant connect since last update (3 hours ago):

Error:
“We are upgrading digby. Please try again in a few minutes”.

Had to move back to a competitor app. Hope it wont be for good !?!

Some of the time when I enter a message it disppears. I can see my buddies message and they can see my text but each time I hit enter I don't see anything. Loving the app! I actually am IM'ing more than ever now :) Great job.

My Yahoo e mail address hasn't change from .com to co.uk is there anything I should do

Things seem to be getting slightly better, but I'm still having problems talking to users MSN to MSN, it only seems this problem comes up when its the second conversation window i open with someone, message wont go through or their is a really long delay before my message comes up in the window as sent (recently just long delays)

Is there a debug file somewhere so when I have problems I can send an except from that log file?

Works really well with gmail (even my gmail account that uses my own @myaddress (as opposed to @gmail.com)...

But I have an aol email address that uses a @myaddress (not aol.com) but I don't get an option to put this in on email preferences (defaults to a@aol.com)

Any chance of looking at this

BTW - digsby absolutely rocks! Thanks

I have no idea why I could not send MSN messages with this build earlier. I have never had this problem before, and I recall seeing that this was fixed in an older build, making my encounter with this error especially odd. Fortunately, a few restarts of the program seems to have solved that issue. The other problem of hanging while loading the theme has been solved with this build as well. Who knows, maybe my computer is just prone to digging up the most obscure, and nearly inexplicable glitches that almost can never be replicated.


In any case, everything works now, and I can't wait to see if this can finally make it through my campus firewall. If AIM's own IM client can make it through, then this should be able to as well!

Any word on a slimmer, portable version of Digsby? Something that can run from a flash drive?

Sorry, but I can't login.
I downloaded latest version, now I can see "We are upgrading digby. Please try again in a few minutes"...
I would try your product !!!
Enjoy

Thanks for being so open about communicating with us about this. With that being said, all you have to do in order to make trillian DEAD to me is add the feature where IMs pop up in the system tray as a blinking icon rather than on the taskbar, or on the screen. Take your time getting to it, no rush - I just didn't want it to slip your mind, as I believe a lot of people would back me up on this being an important feature. Thanks so much for your open mindedness.

=) trying to log on still re-installed digsby again but still says connecting and then connection failed.

@ Steve

Sorry for the double post! This may not be the place for it, but I'm in and for the first time the buddy list loads! Don't know if this is from the addition of the gdiplus DLL I put in or the work you guys did in the updates, but it's cool to be in :) Can't add any accounts through the GUI yet, but I'm in.

I still can't send MSN IMs sometimes, and Digsby crashes for no apparent reason sometimes.

@Steve

Thanks for the response. And good to know! I'll pass that on, but as a Linux and Wine guy I want to work at this as much as I can.

Any idea why we're getting this response though or should I just keep trying? Don't want to bombard you guys with requests if it's a bug or due to a heavy server load.

@Corgan - you got farther than others who have tried (including us)... we have gotten success reports of digsby in VMWare Fusion on macs.

@Miguel - sending you an email so we can resolve this