It seems that this weeks server upgrade hasn’t fully solved the login issue we ran in to last week and login is failing for some users right now. We are working to fix the problem as quickly as possible.
Update (7/29/2010 11:40am EST): We are still working to fix this. Some people are able to log in or launch in local mode while others are getting stuck so it may take a few restarts. We apologize for the temporary inconvenience. We’ll be up and running again as soon as possible.
Update 2 (729/2010 5:00pm EST): The good news is that the server cluster is online and everything is working fine. During this down time most existing users have been connecting in “local mode” and Digsby will now resynchronize your preferences as it reconnects to our servers. The bad news it that we aren’t sure why the entire cluster would crash every time we brought it online. We’ve narrowed the cause down quite a bit but we are still working to figure out the exact cause so we can fix it before this happens again. Thank you all for your support and we apologize for the temporary inconvenience.
Update 3 (7/30/2010 8:50am EST): We are, unfortunately, having server issues again this morning. We’re working to fix the problem now and also investigating the underlying cause so we can put a permanent solution in place. For existing users, Digsby will take about 15-20 seconds to try to log in and then it will launch in local mode (bringing up locally cached account and preference info). We’ll keep you posted!
Update 4 (7/30/2010 6:30pm EST): Everything has been stable for several hours, which is a good sign! There are some stop gap measures in place which we hope will curtail the issue until a more permanent solution is implemented.