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Server Migration

We are migrating the Digsby service to our west coast data center today in preparation for the big move. New account registration will be disabled for part of the day and Digsby may log in as “local mode” during portions of the day as we flip over to the new set of servers.  We’ll keep you posted here and let you know once the migration is complete.

Update 1 (4/25/2011 3:00pm EST): All west coast servers are online and we just flipped all online users over to them. Registration is back online for some people and it will be available to everyone shortly as the DNS changes propagate. We’re working to bring widget creation, password resets, and a couple other small support items online now.

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We’ve Been Tagged!

We’re thrilled to announce that Tagged has acquired Digsby!

The Digsby team will be migrating from the frozen tundras of Rochester to the sunny hills of San Francisco later this month to join our new teammates!

We will continue our mission of making online communication easy and efficient as part of the Tagged team and we’re excited about the opportunity to bring many of our innovations to Tagged’s 100 million users across the world.

What will happen to Digsby?

We will continue to support Digsby as a standalone product while also leveraging our expertise in real time communication to develop exciting new products at Tagged.  We’re still working with the Tagged team to figure out the long-term plans for Digsby.

Is anything going to change?

We are removing all bundled offers shown during installation of Digsby. We hope this will make Digsby a better experience for you and your friends. :)

What about my account information?

All your account information is safe. We have established very strong safeguards to ensure that your account passwords are encrypted in a way which prevents them from being retrieved by anyone including all Digsby (and Tagged) employees. More info on our security page.

Stay tuned as we provide more details on future plans and check out the official press release here.

Thank you for all the support you’ve given us!

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Build 90 – Spring Cleaning!

We just pushed out a small update (Build 90, r30044) which includes fixes for a few recent bugs. As always, you can read the entire list of enhancements on our Change Log.

If you run into any bugs please use “Help > Send Bug Report” in the main menu to submit a diagnostic log or email us at bugs@digsby.com. We’ll keep pushing to make Digsby even better and greatly appreciate your help in spreading the word!

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Build 89 – Protocol Fixes!

We just pushed out a small update (Build 89, r30005) which includes a fix for a protocol change in Hotmail along with a small change to how we interact with the Facebook API servers to bypass a problem they’ve been having on their end. Thank you to everyone who reported the issues to us! As always, you can read the entire list of enhancements on our Change Log.

If you run into any bugs please use “Help > Send Bug Report” in the main menu to submit a diagnostic log or email us at bugs@digsby.com. We’ll keep pushing to make Digsby even better and greatly appreciate your help in spreading the word!

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Build 88 – I Seek You!

We just pushed out a small update (Build 88, r29967) which includes a fix for a protocol change in ICQ that caused login to fail. Thank you to everyone who reported the issue to us! As always, you can read the entire list of enhancements on our Change Log.

If you run into any bugs please use “Help > Send Bug Report” in the main menu to submit a diagnostic log or email us at bugs@digsby.com. We’ll keep pushing to make Digsby even better and greatly appreciate your help in spreading the word!

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Build 87 – Winter Wonderland!

We just pushed out Build 87 (r29817) to all users with lots of bug fixes and enhancements. As always, you can read the entire list of enhancements on our Change Log. Notable changes include:

  • Facebook Notifications: We’ve added support for Facebook Notifications including popup alerts for new notifications and the ability to view the full list of notifications within the Facebook newsfeed
  • New Ad Options: You can now change the placement of the ads inside the IM window (top/bottom/left/right) and you can also disable Flash ads if they cause performance issues or the animation is bothersome (Preferences > Conversations)
  • New Load Balancers: We redesigned the server load balancers to better distribute logins during mass reconnects so we can scale more efficiently for our growing user base
  • Crash Fixes: We took some time to hunt down and fix some of the most common crash causing bugs

You’ve nominated us in three categories of the About.com 2011 Readers’ Choice Awards. Thank you! Please show your support by voting for Digsby in each category here:

We are currently wrapping up a major protocol upgrade for Windows Live Messenger (MSN) accounts and it will go live within the next 1-2 releases. The MSN servers we connect to have been flaky for the past few weeks. We are working on upgrading the version of the MSN protocol we use to connect to a new set of servers they have, which should be much more stable. This upgrade will fix most of the commonly reported issues with login, buddy list management, message delivery, and file transfers.

If you run into any bugs please use “Help > Send Bug Report” in the main menu to submit a diagnostic log or email us at bugs@digsby.com. We’ll keep pushing to make Digsby even better and greatly appreciate your help in spreading the word!

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Build 87 – Private Alpha Release

We’re excited to release Build 87 (r29615 r29662 r29781 r29788 r29807) to ALPHA testers which includes lots of new features, bug fixes, and enhancements. As always, you can read the entire list of enhancements on our Change Log. Notable changes include:

  • Facebook Notifications: We’ve added support for Facebook Notifications including popup alerts for new notifications and the ability to view the full list of notifications within the Facebook newsfeed
  • New Ad Options: You can now change the placement of the ads inside the IM window (top/bottom/left/right) and you can also disable Flash ads if they cause performance issues or the animation is bothersome (Preferences > Conversations)
  • Crash Fixes: We took some time to hunt down and fix some of the most common crash causing bugs, some of which were introduced in the last release

We’d like to get this build stabilized as quickly as possible so we can get it released to all users so if you run into any bugs please use “Help > Send Bug Report” in the main menu to submit a diagnostic log or email us at bugs@digsby.com. We’ll keep pushing to make Digsby even better and greatly appreciate your help in spreading the word!

If you would like to become an alpha tester and get new releases before everyone else, download this file and place it in the main program folder. Keep in mind that as an alpha tester you may get a release with a few bugs every now and then. We are looking for people who are proactive in reporting these issues so we can fix them before builds go out to all users.

Update 1 (2/1/2011 12:00pm EST): We just pushed out a small patch potentially fixing a  newly introduced crash causing bug.  We have other fixes ready to go out but wanted to isolate this issue first to make sure it is fixed.  The new release number is 29662.

Update 2 (2/11/2011 10:30am EST): We just pushed out a patch to ALPHA testers fixing all the issues that have been reported so far. Let us know if you run into more bugs so we can get this release wrapped up and pushed out to all users. The new release number is 29781 and changes include:

  • Fixed a bug that caused Facebook Alerts count to not go down when Notifications get marked as read
  • Fixed a bug that caused sounds not to play for Facebook Notifications or Group Chat Invites
  • Fixed a bug that caused ICQ privacy lists not to show if unicode names somehow made it on to them
  • Fixed a bug that caused the now playing status to get stuck in some rare cases
  • Fixed a bug that caused artifacts to show up in the IM window if you set ads to vertical mode
  • Fixed a bug that caused Twitter to get stuck reconnecting in some cases
  • Fixed a bug that caused AIM privacy changes to not show if you re-open the Preferences window after changing them
  • Fixed a bug that caused plugins to stop loading if one of them fails to load for some reason
  • Fixed a bug that made it possible to open more than one bug reporter dialog at a time
  • Small optimization for loading the Preferences window
  • Warn ICQ users if they try to type a password that is longer than 8 characters (ICQ password limit)

Update 3 (2/11/2011 4:15pm EST): One more small patch fixing a bug with the LinkedIn newsfeed takes the release number to 29788.  Pending any new bugs this build will go out to all users early next week.

Update 4 (2/14/2011 4:45pm EST): We just pushed out another patch fixing a few small bugs with the About Dialog and Facebook newsfeeds. The new release number is 29807.

* Fixed a bug that caused Facebook Alerts count to not go down when Notifications get marked as read
* Fixed a bug that caused sounds not to play for Facebook Notifications or Group Chat Invites
* Fixed a bug that caused ICQ privacy lists not to show if unicode names somehow made it on to them
* Fixed a bug that caused the now playing status to get stuck in some rare cases
* Fixed a bug that caused artifacts to show up in the IM window if you set ads to vertical mode
* Fixed a bug that caused Twitter to get stuck reconnecting in some cases
* Fixed a bug that caused AIM privacy changes to not show if you re-open the Preferences window after changing them
* Fixed a bug that caused plugins to stop loading if one of them fails to load for some reason
* Fixed a bug that made it possible to open more than one bug reporter dialog at a time
* Small optimization for loading the Preferences window
* Warn ICQ users if they try to type a password that is longer than 8 characters (ICQ password limit)

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Server Maintanence

We are currently performing server maintenance and some users may have trouble logging in or will start up in “local mode” and resynchronize their preferences once we come back online.  Expected downtime is approximately one hour.  We’ll keep you updated on this blog post.

Update: We’re back online.

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Build 86 – Holiday Hoopla!

We just pushed out Build 86 (r29291) to all users with lots of bug fixes and enhancements. As always, you can read the entire list of enhancements on our Change Log. Notable changes include:

Advertisements (optional)

We have always worked hard to make Digsby the best IM client on the market while keeping Digsby free for all users. Part of that effort includes finding ways to accelerate our development process so we can continue making Digsby even better. Introducing advertisements as a revenue model can potentially help us expand our team so we can continue improving Digsby while also dedicating more resources to finally launching Digsby on other platforms like Mac, Linux, and mobile devices.

We’re testing the waters with advertising as a revenue model today by introducing a single display ad at the bottom of the IM window (example below). We feel strongly about keeping the buddy list ad-free. In debating how this implementation should work, we quickly decided that there needs to be a way to disable ads since some users really dislike them and are adamant about maintaining a minimalist user interface. The first idea was to do a “freemium” model under which there was a paid “Pro Version” of Digsby which comes without the ads. However, we have always strived to keep Digsby free for all users so we instead decided to try something unique. The ads in the IM window are completely optional for all users and they can be enabled/disabled via the top option in Preferences > Conversations. Essentially, every user gets the “Pro Version” for free if they find the ads too intrusive or annoying and wish to turn them off. Power to the users!

Since we are just starting to test ads as a revenue model, we would greatly appreciate it if you leave them turned on at first to try them out instead of going straight for the disable option. If you do decide to turn them off, let us know in the comments if you prefer to just pay for a pro version to support Digsby development.

Twitter Fixes

There was a protocol change with Twitter which caused several adverse effects including repeating popups, tweets out of order, and missing tweets – all of which should now be fixed in this release.

If you run into any bugs please use “Help > Send Bug Report” in the main menu to submit a diagnostic log or email us at bugs@digsby.com. We’ll keep pushing to make Digsby even better and greatly appreciate your help in spreading the word!

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Build 86 – Private Alpha Release

We just pushed out Build 86 (r29190 r29264 r29276) to ALPHA testers which includes lots of bug fixes, and enhancements. As always, you can read the entire list of enhancements on our Change Log. Notable changes include:

Advertisements (optional)

We have always worked hard to make Digsby the best IM client on the market while keeping Digsby free for all users. Part of that effort includes finding ways to accelerate our development process so we can continue making Digsby even better. Introducing advertisements as a revenue model can potentially help us expand our team so we can continue improving Digsby while also dedicating more resources to finally launching Digsby on other platforms like Mac, Linux, and mobile devices.

We’re testing the waters with advertising as a revenue model today by introducing a single display ad at the bottom of the IM window (example below). We feel strongly about keeping the buddy list ad-free. In debating how this implementation should work, we quickly decided that there needs to be a way to disable ads since some users really dislike them and are adamant about maintaining a minimalist user interface. The first idea was to do a “freemium” model under which there was a paid “Pro Version” of Digsby which comes without the ads. However, we have always strived to keep Digsby free for all users so we instead decided to try something unique. The ads in the IM window are completely optional for all users and they can be enabled/disabled via the top option in Preferences > Conversations. Essentially, every user gets the “Pro Version” for free if they find the ads too intrusive or annoying and wish to turn them off. Power to the users!

Since we are launching this to only ALPHA testers right now, we would greatly appreciate it if you leave the ads turned on at least until the release goes live to all users so we have as many people as possible testing out the implementation.

Twitter Fixes

There was a protocol change with Twitter which caused several adverse effects including repeating popups, tweets out of order, and missing tweets – all of which should now be fixed in this release.

We’d like to get this build stabilized as quickly as possible so we can get it released to all users so if you run into any bugs please use “Help > Send Bug Report” in the main menu to submit a diagnostic log or email us at bugs@digsby.com. We’ll keep pushing to make Digsby even better and greatly appreciate your help in spreading the word!

If you would like to become an alpha tester and get new releases before everyone else, download this file and place it in the main program folder. Keep in mind that as an alpha tester you may get a release with a few bugs every now and then. We are looking for people who are proactive in reporting these issues so we can fix them before builds go out to all users.

Update 1 (12/8/2010 3:30pm EST): We just pushed out a patch to ALPHA testers fixing all the issues that have been reported so far. Let us know if you run into more bugs or low quality (ie: flashy/shaky/audio) ads so we can get this release wrapped up and pushed out to all users. The new release number is 29264 and changes include:

  • Fixed a few crash causing bug related to the new ads
  • Fixed a bug that caused IM windows to freeze in Windows Vista with Glass off
  • Fixed a bug that caused auto-update popups to ignore the preference to disable popups when running full screen apps
  • Fixed a bug that caused Digsby to die if it can’t launch the auto-updater due to a windows permissions error
  • Fixed a bug that caused AIM accounts to fail to log in if you add them with @aim.com or @aol.com at the end
  • Fixed a bug with wrapping in the “Smooth Separate Lines” conversation theme
  • Fixed a couple small bugs with ad refresh timers and triggers
  • Fixed a bug that made IM window tab creation to go into a spin in rare cases
  • Made a few small changes to LinkedIn in preparation to an upcoming API change
  • Added “Show Friendship” links to the wall posts on the Facebook newsfeed

Update 2 (12/9/2010 5:00pm EST): A couple more fixes in preparation for a full release. Let us know if you run into any final issues. The new release number is 29276 and the changes include:

  • Fixed a bug that caused ads to open twice in your web browser on click
  • Fixed a wrapping bug with the “Smooth Separate Lines” conversation theme

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