We just pushed out a small patch to alpha testers (Build 74, r24927) fixing buddy list retrieval for Facebook Chat.  If you experience any issues please use “Help > Send Bug Report” in the main menu to submit a diagnostic log or email us at bugs@digsby.com.

We still get crash reports from a small portion of users.  These are issues we aren’t able to reproduce here so we need your help to hunt down the buggers causing the crashes so we can squash them!

• Does Digsby crash for you at least once a week?
  
• Do you have Visual Studio installed?

If the answer to both questions is a yes, then you can help!

We created a debug version of Digsby that does a lot more diagnostic stuff under the hood.   If you can get it to crash, the diagnostic log it generates will be extremely helpful in figuring out the cause.  If you would like to help, here are the instructions:

1. IMPORTANT: If you don’t have Visual Studio, the debug build won’t run.
2. Download this file and put it in the Digsby folder. If you already have a “tag.yaml” file edit, it to change the tag from “alpha” to “debug”
3. Restart Digsby so it can auto-update.
4. Log in and click Help > About to make sure you now have build r24922 r24945 r24959.
5. Next time Digsby crashes, if you get a dialog asking you to submit a crash report, submit one.
6. Instead of telling Windows to close the program, choose to debug it in Visual Studio (prior experience would help)
7. In the menu choose Debug > Save Dump As… and make a minidump of the current state of Digsby
8. Email that minidump to bugs@digsby.com

Thanks for your help!

Update 1 (11/5/2009 5:45pm EST): We pushed out a patch fixing a crash related to viewing chat history in the log viewer. New release number is r24945.

Update 2 (11/6/2009 6:45pm EST): Another day, another crash fixed. New release number is 24959.

We just pushed out a small patch (Build 73, r24920) fixing buddy list retrieval for Facebook Chat for non-alpha users. Alpha testers will get a new release tomorrow with this and other fixes.

If you experience any issues please use “Help > Send Bug Report” in the main menu to submit a diagnostic log or email us at bugs@digsby.com.

We noticed our Twitter background page was getting kind of stale and we wanted to add some personality to it.  So, we thought we’d give our fans the chance to show their love for Digsby and win something in return. We’re excited to launch the Digsby Twitter Background Contest!  Everyone is encouraged to participate in the contest and submit their entries.  Here are the details:

When can I start?

• You can start submitting today! The contest will start from November 2nd, 2009 and will end on November 23rd, 2009.

Where do I go to submit?

• We’re using Twitter Background Gallery to make it easy to vote and view everyone’s submissions. Head on over and start start submitting!
• Please Note: After submitting your design please keep your original files safe and secure. The winners will need to send the original files to Digsby for use. We will contact the winners with details.

Who gets to choose the winner?

• Winner will be chosen by the Digsby team (with strong emphasis given to votes)

What do I win?

• 1st Place: $100 Amazon Gift Card, Digsby T-Shirt, Stickers, Digsby USB Drive
• 2nd Place: $50 Amazon Gift Card, Digsby T-Shirt, Stickers, Digsby USB Drive
• 3rd Place: $25 Amazon Gift Card, Digsby T-Shirt, Stickers, Digsby USB Drive

Official Rules:

• To win you must be following @Digsby on Twitter (so we can let you know you’ve won)
• Submit as many entries as you want
• All artwork must be original
• You may use our logo found at the Digsby site  http://www.digsby.com/contact/
• Digsby team chooses winners (with strong emphasis given to votes)
• By submitting your design, you release your rights and give Digsby full use of the design
• We reserve the right to make changes at any time
• We will contact winners for their original file
• All entries will be viewable by the public

Things to Keep in Mind:

• People will be viewing our page in a variety of screen resolutions so having something that fits well across multiple resolutions is a plus.
• Must be upload-able to Twitter so test it on your twitter profile first.
• We’ll feature good designs throughout the competition by tweeting them from @digsby.

Help Us Spread the Word!

The more the merrier! Tell your friends, retweet it, post on walls, sing it on the rooftops.  Just make sure to submit.  We’re very excited to show off what our fans can came up with!

Digsby Twitter Background Contest

We just pushed an update to alpha testers (Build 72, r24777) which introduces more bug fixes building on the last alpha release.  As always, you can read the entire list of enhancements on our Change Log.

If you experience any issues please use “Help > Send Bug Report” in the main menu to submit a diagnostic log or email us at bugs@digsby.com.

If you would like to become an alpha tester and get new releases before everyone else, download this file and place it in the main program folder. Keep in mind that as an alpha tester you may get a release with a few bugs every now and then.  We are looking for people who are proactive in reporting these issues so we can fix them before builds go out to all users.

After a summer of non-stop feature releases, we are taking a little time to clean up the bugs, enhance performance, and tweak the usability of new features.  Thanks for all the great feedback you are providing!

We just pushed an update to alpha testers (Build 71, r24743) which introduces lots of fixes and interface tweaks.  As always, you can read the entire list of enhancements on our Change Log. Notable changes include:

• Fixed several of the most commonly reported crashes
• Fixed several significant memory leaks introduced in the last release
• Added diagnostic info to hunt down remaining crashes – please submit diagnostic logs if Digsby crashes

If you experience any issues please use “Help > Send Bug Report” in the main menu to submit a diagnostic log or email us at bugs@digsby.com.

If you would like to become an alpha tester and get new releases before everyone else, download this file and place it in the main program folder. Keep in mind that as an alpha tester you may get a release with a few bugs every now and then.  We are looking for people who are proactive in reporting these issues so we can fix them before builds go out to all users.

We are bringing down the widget servers for scheduled maintenance in about 20 minutes.  Total downtime should be less than one hour.  Logging in to Digsby and all other functionality will not be affected.

Update (10/13/09 6:00pm EST): All systems back online.

Wow, what a week it’s been since our Twitter launch at DEMOfall 09. We just pushed a new release (Build 70, r24502 r24505) to all non-alpha users that incorporates much of your feedback. With your help, we’ve made several Twitter enhancements and fixed several bugs.  As always, you can read the entire list of enhancements on our Change Log. Notable enhancements and fixes include:

• You can right click on a button in the top bar of the Twitter window and mark all as read in that view
• Directs and mentions now show up in the Infobox
• A new setting for the Twitter timeline to be “always on top”
• Clicking “Reply” or “Retweet” in a pop-up notification marks that tweet as read, along with clicking next or right clicking to dismiss
• Digsby will now know your last sent tweet even if it was sent from another client
• Fixed a bug that caused the “New Group” dialog in Twitter to not show everyone you follow
• Fixed a bug that caused Facebook to get stuck on login when it should have gone to “Failed to Connect”
• Possibly fixed a bug that caused AIM to disconnect a lot while sending IMs
• A fix for some Hotmail accounts that were unable to connect

We realize that our Twitter implementation is a bit different than other clients. Our goal is to make it easy to follow and interact with your friends and contacts on Twitter without missing a loop. So now that you’ve had a chance to play with Twitter for a few days, we’d like to know your thoughts.

If you run into any trouble, use “Help > Send Bug Report” to submit a diagnostic log or email us at bugs@digsby.com.

Let us know what you think in the comments and spread the word!

Update 1 (9/29/2009 3:56pm EST): You can now log into Twitter via your email address! The new build number is r24505.

We just pushed an update to alpha testers (Build 69, r24489) which implements many of the usability enhancements and you have recommended over the past week along with a bunch of bug fixes. As always, you can read the entire list of enhancements on our Change Log. Notable changes include:

• Numerous Twitter Enhancements
• Possibly fixed a crash when returning from hibernate
• Possibly fixed a bug that caused AIM to disconnect a lot while sending IMs

We are close to pushing the release to all users so if you experience any issues please use “Help > Send Bug Report” in the main menu to submit a diagnostic log or email us at bugs@digsby.com.

If you would like to become an alpha tester and get new releases before everyone else, download this file and place it in the main program folder. Keep in mind that as an alpha tester you may get a release with a few bugs every now and then.  We are looking for people who are proactive in reporting these issues so we can fix them before builds go out to all users.

Update 1 (9/29/2009 10:45am EST): Today we’ve got some fixes for the Twitter issues from last night’s release. The new build number is r24497.

We just pushed an update to alpha testers (Build 68, r24416) which has a few new log statements to help us hunt down a crash that a few people have been reporting.

Update 1 (9/25/2009 1:55pm PST): Thanks to some of the changes from the previous alpha, we have a potential fix for the crash that we’re hunting down. There’s also a few usability enhancements for Twitter and some Hotmail bug fixes that you can read about on our changelog. The new build number is r24440.